AI Assistant (Big Brother)
Use this page to run parts of your back office — products, stock, prices, categories and more — by typing what you want in plain English.
Quick steps
- Switch it on once: Settings > Edit Settings, open the Sales & Integrations tab, and under Big Brother AI Assistant tick Enable Big Brother. Save.
- Click Big Brother in the admin navigation.
- Type what you want in the chat box and press Enter — for example "Set the price of OG Kush to $50" or "Show me products with low stock". You can also tap the microphone and speak.
- When it wants to change something, a confirmation window shows exactly what will happen. Check it (you can edit the fields), then confirm — or cancel.
- Made a mistake? Click Undo after the change.
"Add OG Kush to Flower at $12/g with 50g stock" works much better than "add a product".
Common questions
I don't see Big Brother in the menu. It must be ticked on in settings, and your plan must include it. If it still doesn't appear, contact support.
Can it do things my role can't? No. It checks the same permissions you have. If you're not allowed, it replies You don't have permission to do that.
Does it change anything without asking? No. Looking things up happens straight away, but every change waits for you to confirm it.
Where are my old chats? In the sidebar. Click one to pick up where you left off, or click New Chat to start fresh.
More detail: getting access
Accessing the AI Assistant
Click Big Brother in the admin navigation.
Requirements:
- Admin or Manager role.
- Big Brother must be switched on for your store: go to Settings, click Edit Settings, open the Sales & Integrations tab, and tick Enable Big Brother under Big Brother AI Assistant.
- Your plan must include Big Brother. If the Big Brother link doesn't appear after you switch it on, contact support.
If Big Brother is switched off or your plan doesn't include it, the page can still open (for example from a bookmark), but the chat box and buttons are greyed out and a banner explains why:
- Big Brother is turned off — tick Enable Big Brother in Settings as described above.
- Big Brother isn't included in your plan — upgrade your plan to use it.
If the page says Big Brother Not Configured, the assistant isn't available yet. Contact support.
Stores that only use the online storefront see the assistant as Menu Assistant, limited to managing their menu.
More detail: everything it can do
What It Can Do
Big Brother covers most of the back office. What you see depends on the features your store uses.
Product Management
- Search products by name, SKU or barcode
- Create products, including variable products with variations
- Update prices, stock levels, descriptions and cannabis details
- Rename, activate/deactivate, or delete products
- Merge duplicate products into one
- Bulk changes: several products or changes in one request
Categories & Organization
- List, create, update and delete categories
- Assign products to categories, including many at once
Quality Tiers & Weight Presets
- Create and manage quality tiers (e.g. AAAA, AAA, Budget) with their pricing
- Create and manage weight presets (1g, 3.5g, 7g, etc.)
Brands & Modifiers
- Create and manage brands
- Create modifier lists (e.g. "Add-ons") and add them to products
Cannabis Features
- Search the strain library (thousands of strains with THC, CBD, effects, terpenes and images)
- Update cannabis details (strain type, THC%, CBD%, terpene, effects)
Inventory & Suppliers
- View low stock and inventory analysis
- Create, update and deactivate suppliers
- Create, receive and cancel purchase orders
Sale Campaigns
- Create discount campaigns (percentage or fixed amount) and BOGO campaigns
- Add or remove products from campaigns
- Turn campaigns on or off
Customers & Loyalty
Available when your plan includes customer profiles.
- Search customers and view their details
- Adjust loyalty points
- Create loyalty tiers and rewards
- Tag customers
Sales, Reports & Operations
- Sales reports, margin reports, daily summaries and cash flow summaries
- Look up sales, returns, cash drawer sessions and shifts
- Check registers, printers, delivery and shipping zones, permissions and activity logs
Other Modules
If your store uses them, Big Brother can also help with gift cards, promo codes, promo games and raffles, email campaigns, gym classes and memberships, lodging reservations, service jobs and quotes, and consignment.
Global Product Catalog
If Catalog autofill when adding products is ticked (Settings → Edit Settings → Products & Inventory), Big Brother checks a shared product catalog when it creates a product. When it finds a clear match, it fills in details from the catalog entry for you.
When a product you search for isn't in your store, matching catalog entries are shown as templates you can create from.
More detail: sending messages, confirming, undo and chat history
How It Works
Sending Messages
Type your request in the chat box at the bottom, or use the microphone button to speak. You can also drag and drop images (up to 3 per message, max 5MB each) to include product photos.
Examples:
- "Add Blue Dream to Flower, $45, 100g stock"
- "Show me products with low stock"
- "Set the price of OG Kush to $50"
- "Create a quality tier called Premium at $15/g, $50/eighth"
Confirmation Modals
When Big Brother wants to change something (create, update, delete), a confirmation modal first shows exactly what will happen. You can:
- Review the details before confirming
- Edit fields directly in the modal
- Cancel if it's not what you wanted
- After cancelling, click Retry to re-open the same action
Look-ups (search, list, view details) run straight away without a confirmation.
Only What You're Allowed to Do
Big Brother can't do anything for you that your role couldn't do by hand. When you confirm one of these store-operations changes, it checks the same permission the matching admin page needs:
| Change | Who can do it |
|---|---|
| Changing store settings, switching features on or off, changing role permissions | Admins only |
| Adding, editing or removing registers | Anyone with Manage Registers |
| Adding, editing or removing printers | Anyone with Configure Printers |
| Delivery and shipping zones | Anyone with Manage Deliveries |
| Creating, completing or rejecting returns | Anyone with Process Returns |
| Voiding a sale | Anyone with Void Sales |
| Adjusting a customer's store credit | Anyone with Manage Store Credits |
| Marking activity log entries reviewed | Anyone with View Activity Log |
| Ending a break or adjusting shift and break times | Admins and managers |
If you don't have the permission, the change isn't made and Big Brother replies You don't have permission to do that. Ask an admin to make the change, or to give your role the permission under Roles & Permissions.
Undo Support
After you confirm a change, an Undo button appears. Click it to reverse the change. This works for most changes: price and stock updates, new products, renames and more. Deleting a product through Big Brother deactivates it, so that can be undone too.
Chat History
Conversations are saved automatically. The sidebar lists your recent conversations. Click one to pick up where you left off, or click New Chat to start fresh. To delete a conversation, hover over it and click the trash icon.
More detail: voice, keyboard shortcuts and usage limits
Voice Features
Voice Input
Click the microphone button to speak your request. It uses your browser's speech recognition, and a red indicator shows while it's listening. Once you pause for about two seconds, it stops listening and sends your message.
Voice Responses
Toggle the speaker icon to have replies read aloud. Voice responses are off by default, and your choice is remembered on that browser.
Keyboard Shortcuts
| Shortcut | Action |
|---|---|
| Enter | Send message |
| Shift+Enter | New line |
| Ctrl+N / Cmd+N | New conversation |
| Escape | Close confirmation modal (cancels the action) |
Usage Limits
Big Brother is part of the Pro plan, and on Pro there is no message limit. It isn't included in the Free or Basic plan.
Storefront-only accounts using the Menu Assistant have a monthly message allowance:
| Storefront plan | Monthly Messages |
|---|---|
| Free | 25 |
| Commerce | 200 |
When your plan has an allowance, the sidebar shows how many messages you've used this month. The progress bar turns from blue to amber at 70% and to red at 90%, and a warning appears when 5 or fewer messages are left. The count resets at the start of each month, and a message that fails isn't counted.
More detail: tips
Tips
- Be specific. "Add OG Kush to Flower at $12/g with 50g stock" works better than "add a product".
- Bundle requests. "Add Blue Dream, Gelato, and Ice Cream Cake to Top Shelf" can go through as one request.
- Create quality tiers first. When setting up a new menu, create your tiers, then add products to them.
- Check the modal. Always review the confirmation before you confirm, especially for bulk changes.