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Customer Display

Admin

Use this page to set up a second screen that faces the customer and shows their order as you ring it up.

Quick steps​

  1. Go to Settings > Edit Settings, open the Sales & Integrations tab and find Customer-Facing Display.
  2. Tick Enable Customer Display and click Update Settings.
  3. Back in the same section, click Copy beside the link for the register the screen sits next to.
  4. Open that link in a browser on the second screen (a monitor, TV or tablet). No login is needed. On a computer, press F11 for full screen.
  5. Ring up a sale on the register — the items appear on the display straight away.
Make the idle screen work for you

Under Idle Screen Content you can show featured products, current deals, a custom message, or your own images and videos between sales.

The display stays in step with the register and updates the moment an item is added, removed or changed.

What It Shows​

Idle State​

When no items are in the cart, the display shows your logo. If you haven't added a logo, it shows your store name at the top and a Welcome heading. If a customer is attached to the sale, it greets them by name.

You can add content that cycles on the idle screen. The options are under Settings > Edit Settings > Sales & Integrations > Customer-Facing Display > Idle Screen Content:

  • Show Featured Products — show a grid of products. Choose a Source (Featured, Best Sellers, New Arrivals, or On Sale) and a Count (up to 12). Best Sellers ranks products by how many units sold in the last 30 days, with sales of a product's variations counting toward the product. If not enough products have sold, the remaining spots are filled with your newest products. Only products in stock are shown. Products with no price anywhere are left out, so the screen never advertises something at $0.00. A product priced by weight, tier or pour shows its lowest price with from in front of it. A product that is marked down, or discounted by a sale campaign, shows its original price struck through beside the sale price.
  • Show Active Promotions — list your current deals and campaigns.
  • Show Custom Message — display a message you type (e.g. "Ask about our loyalty program!").
  • Show Custom Images / Videos — upload images or videos. Each one becomes its own slide; videos play muted.

For large screens (21" and up), Split Layout (large displays) keeps the promotions in a rail on the left at all times, with the cart or welcome panel on the right.

Active Cart​

During a sale, the display shows:

  • Line items with quantities, names and prices, with the last item added highlighted
  • Subtotal before tax
  • Discounts (order discounts, bulk savings, promotions, qualifying discounts, loyalty tier discounts, promo game rewards and loyalty point rewards), followed by the discounted subtotal
  • Tax (single rate, or split GST/PST depending on store configuration, plus any additional tax such as a vapour products tax)
  • Freebie progress — a progress bar showing how close the customer is to earning a free item
  • Total due
  • Loyalty points — the customer's balance, when a loyalty customer is attached

Promo Games​

If promo games are enabled, the customer display can show:

  • Game selection screen
  • Active game animation
  • Win/loss results with reward details

Setup​

URL​

Once the display is switched on, Settings > Edit Settings > Sales & Integrations > Customer-Facing Display lists a link for each active register, with a Copy button. It looks like this:

https://yourstoreurl.brotherpos.ca/customer-display?theme=dark&register=3&kiosk=true

Use the link for the register the screen sits beside, so the screen shows that register's cart and no other.

  • Change theme=dark to theme=light for a light theme.
  • Remove &kiosk=true to turn off kiosk mode (kiosk mode hides the cursor and stops the screen being tapped).
  • No login is needed — just open the link.

Each active register on the Registers page (Cash Drawers → Manage Registers) also shows its own Customer display: address underneath it, whether or not a drawer is open. It opens the same display for that register.

Hardware​

Connect a secondary monitor, tablet, or TV to your POS terminal (or use a separate iPad or tablet). Open the Customer Display link in a browser on the secondary device.

Enabling​

  1. Turn on Enable Customer Display under Settings > Edit Settings > Sales & Integrations > Customer-Facing Display and click Update Settings.
  2. Copy the link for your register.
  3. Open it on your secondary device. Press F11 for full screen on a computer.
  4. The display stays in sync with the register on its own — there is nothing to refresh.

How It Works​

  1. The register sends every cart change to the display as it happens
  2. Items, totals, discounts, and taxes update instantly
  3. When the sale is completed and the cart is empty, the display returns to the idle screen

Each store's display only ever shows that store's sales, and a display opened with a register's link only shows that register's cart.