Owner Dashboard
Use this page to get into the owner portal and read the combined dashboard for all the stores you own.
At a glance
- What it is: one place to see all your stores together — combined sales, reports that span stores, your people, shared customers and stock moving between stores.
- Getting in: an owner account lands on the Owner Dashboard when it signs in. From a store's back office, click Owner in the top navigation (on a phone, open the menu and tap Owner Dashboard).
- Picking the period: click Today, 7 Days, 30 Days or 90 Days next to Quick:, or set Start Date / End Date and click Apply. Untick stores under Stores to leave them out.
- The four cards: Net sales (before tax), Total collected (incl. tax), Refunds and Total Discounts — each store's own Daily Close figures, added up.
- Store Performance: one row per store with a Health flag (a store with no sales for days turns yellow, then red). Enter Store opens that store's back office.
- The other tabs: Reports, Stores and Stock Transfers, People and Customers.
Common questions
I don't see an Owner link. Your account isn't linked as the owner of a store. Owning a store isn't a role you pick in User Management — contact Brother POS support.
Every tab sends me back to the Dashboard. One of your stores still has to accept the Terms of Service. Under Terms of Service waiting, click Enter … for that store and accept them there.
Where is the Employee filter? On the Reports tab. The Dashboard doesn't have one.
Can I download these numbers? Yes. Click Export CSV at the top right for one row per selected store, using the same dates and stores as the screen.
More detail: every tab in the owner portal
This page covers getting in and the Dashboard tab. The other tabs have their own pages:
| Tab | What it's for | Page |
|---|---|---|
| Dashboard | A quick view of sales, refunds, discounts and stock across your stores | This page |
| Reports | Sales, margins, inventory, customers, staff, daily summary, cash flow, P&L and imported history | Owner Reports |
| Stores | Your stores, and getting into each one | Stores and Stock Transfers |
| People | Everyone who works at your stores, and their role at each | People and Access |
| Customers | Letting your stores share customers, points and all | Sharing Customers |
| Stock Transfers | Moving stock between your stores | Stores and Stock Transfers |
| Inventory | Every product's stock at each of your stores, side by side, with what's out, what's low and a quick transfer. Only there when you run two or more stores. | Stores and Stock Transfers |
| Inventory Lookup | Finding which of your stores has a product. Only there if it's switched on for one of your stores and you run just one; otherwise it's linked from the Inventory tab. | Stores and Stock Transfers |
| Networks | Running several branded stores from one master catalog. Only there if it's switched on for one of your stores. | Stores and Stock Transfers |
More detail: who can use it, and getting in
Who Can Use the Owner Portal?
Anyone whose account is linked as the owner of a store. Owning a store isn't a role you pick in User Management — Brother POS links your account to the stores you own. The portal only shows your active stores.
Area managers and store admins don't get the owner portal. They move between the stores they work at with Switch Store in their account menu — see People and Access.
If you own a single store, you won't need the owner portal. Everything you need is in that store's back office.
Getting In
- When you sign in, an owner account lands on the Owner Dashboard straight away.
- From a store's back office, click Owner in the top navigation bar. On a phone, open the menu and tap Owner Dashboard.
The tabs run across the top of every owner page.
If one of your stores still has to accept the Terms of Service, the portal holds you on the Dashboard with a message: "Accept the Terms of Service for … to keep using the owner portal. Use Enter below to open the store and accept them." Every other tab sends you back there until that store accepts. Under Terms of Service waiting on the Dashboard, click Enter … for that store: it opens the store's Terms, ready to accept. Then come back.
More detail: filters and time zones
Filters
The Dashboard has one filter bar at the top.
| Filter | What it does |
|---|---|
| Start Date / End Date | Pick a custom range, then click Apply. If you enter them the wrong way round, Brother POS swaps them for you. |
| Stores | A drop-down with a tick box per store, plus All Stores. All your stores are ticked to start with. |
| Quick: | One-click periods: Today, 7 Days, 30 Days (the default) and 90 Days. |
To see one employee's sales, use the Employee filter on the Reports tab — the Dashboard doesn't have one.
Click Export CSV at the top right to download one row per selected store: sales, net sales (before tax), average sale (before tax), returns, amount refunded, discounted sales and total discounts. The export uses the same dates and stores as the screen.
A report covers at most five years. Pick a longer range and it starts five years before the end date, with a message saying so.
Which Day Is "Today"?
Dates in the owner portal follow the time zone of the stores you have selected, not the time zone of whichever store's web address you signed in through.
- If all the selected stores keep the same clock, dates use that time zone.
- If they don't, dates follow the time zone most of the selected stores use, and a note appears under the tabs: "Dates are in … time — your selected stores are in more than one time zone."
This matters most for Today and for the day-by-day chart. A Toronto owner looking at a Vancouver store gets Vancouver's full trading day, not a day that ends at 9 pm Vancouver time.
If the mixed time zone note makes a report hard to read, untick stores until only one time zone is left. The note goes away and every date lines up with that store's own day.
More detail: the four numbers, revenue trend and store performance
The Four Numbers
Four cards across the top. Each store's figures are the same ones its own Daily Close and Sales Report show for the period, added up across the selected stores.
| Card | What it shows |
|---|---|
| Net sales (before tax) | What the sales brought in after every discount and refund, not counting tax. Card surcharges and cash rounding are collected but are not sales, so they are not in this figure. Underneath: how many sales, and the average sale before tax (for example After discounts and refunds · 120 sales, $39.90 average). |
| Total collected (incl. tax) | Everything the tills took in for those sales, tax included, with the Tax underneath. |
| Refunds | Total refunded on returns, tax included, with the number of returns underneath. |
| Total Discounts | Every discount given, of every kind, with the number of sales that had an order discount and their share of all sales underneath (for example 14 sales (11.7%)). |
Payments, peak hours, weekdays, categories and refunds store by store are on the Reports tab, not the Dashboard.
Revenue Trend
Net sales (before tax) day by day, one line per store. The days run in date order from the first day with a sale to the last, and a day in between when a store made no sales shows as 0 rather than being skipped. When the range crosses into another year, the dates carry the year. The chart only appears when there is something to show.
Store Performance
One row for every selected store — including a store that made no sales, so a store that has gone quiet doesn't drop off the list. Click a column heading to sort. View All Stores opens the Stores tab.
| Column | What it shows |
|---|---|
| Store | The store name, with its web address underneath. |
| Net sales | The store's net sales (before tax) for the period — the same figure as the card above. |
| Sales | Number of completed sales. |
| Avg Order | Average sale before tax. |
| WoW Trend | Revenue compared with the period of the same length just before the one you picked. With 30 Days selected, it compares with the 30 days before that. Shows -- when there were no sales to compare with. |
| Last Sale | Today, Yesterday, a number of days ago (for example 5d ago, in yellow after a week), or Never. |
| Health | Inactive (red): no sale in over 14 days, or never. Warning (yellow): no sale in over 3 days, or revenue down more than 30%. Healthy (green): everything else. |
| Actions | Enter Store opens that store's back office. |
More detail: top products, staff, inventory and transfers
Top Products and Staff Performance
- Top Products — your 10 best-selling products by revenue, with how many sold. Products deleted since they sold still count. For the full list, click All products on the Sales report →.
- Staff Performance — the 10 people with the most revenue in the period, with their number of sales.
Inventory Overview
One row per store:
| Column | What it counts |
|---|---|
| Products | Active products. |
| Low Stock | Products with stock left but at or below their own low-stock level (5 when a product has none set). |
| Out of Stock | Products at zero or below. |
| Inventory Value (cost) | Stock on hand valued at cost. Stock sold past zero counts as nothing, not as a negative. |
Inventory Overview shows stock as it is now — the dates you pick don't change it.
To see each product store by store, click Inventory across stores → — see Inventory Across Stores.
Stock Transfers
Moving stock between your stores has moved to its own page: see Stores and Stock Transfers. For the full detail on sending, receiving and what gets refused, see Stock Transfers.
More detail: security
Security
The owner portal reaches every store you own, so treat the account with care:
- Use a strong, unique password, and sign out on shared devices.
- Store admins can't change your account. Your password and email are yours alone — an admin at one of your stores gets "Only … can change their own account." if they try.
- Review who works where. The People tab lists everyone at your stores and their role at each; take people off stores they no longer need.
- Check activity. Each store's Activity Logs show who did what.
More detail: troubleshooting and best practices
Troubleshooting
| Problem | What to do |
|---|---|
| No "Owner" link in the top bar | Your account isn't linked as the owner of a store. Contact Brother POS support. |
| A store is missing | The portal only shows active stores that are linked to your account. Contact Brother POS support. |
| Every tab sends me back to the Dashboard | One of your stores has to accept the Terms of Service. The message on the Dashboard names it. Click Enter … for that store under Terms of Service waiting on the Dashboard and accept the Terms there. |
| "Today" looks cut short | Check for the mixed time zone note under the tabs, and untick stores until only one time zone is left. |
| No Employee filter on the Dashboard | It's on the Reports tab. Open Reports and pick the person there. |
Best Practices
- Check the Dashboard daily. The Health column flags a store that has stopped selling before anyone calls you.
- Compare stores weekly. The Revenue Trend chart and the WoW Trend column show a store falling behind.
- Use reports for detail. The Dashboard is the overview; the Reports tab has the numbers behind it.
- Solve low stock with a transfer first. Low stock at one store may be surplus at another.
- Keep categories and product names consistent across your stores so comparisons mean something.
What's Next?
- Owner Reports — Every report in the owner portal.
- People and Access — Adding people and setting their role at each store.
- Stores and Stock Transfers — Entering stores, moving stock, finding stock.
- Sharing Customers — One customer account across your stores.