Welcome to Brother POS
Brother POS is a cloud-hosted point-of-sale system designed specifically for cannabis dispensaries and retail environments. Whether you are a cashier ringing up sales, a manager overseeing daily operations, or an admin configuring the system for your store, this knowledge base will help you get up and running quickly.
Who Is This Documentation For?
This knowledge base is organized around the roles you play in your store. Find your role below and jump straight to the content that matters most to you.
Cashier Cashiers & Sales Staff
You work the register. Your day revolves around the POS Register — a fast, touch-friendly interface where you scan products, process payments, and serve customers.
Start here:
- POS Quick Start — Get selling in 5 minutes
- Navigating the POS — Learn your way around the register screen
- Logging In — How to sign in with your PIN
Then explore:
- Making a Sale — The complete sales workflow
- Language & Theme — Switch languages or toggle dark mode
If this is your first day, start with the POS Quick Start. It walks you through your first sale in under 5 minutes.
Manager Managers
You handle the day-to-day: opening and closing cash drawers, reviewing sales reports, managing inventory, and supervising cashiers. You have access to both the POS Register and the Admin Panel.
Start here:
- Admin Quick Start — Your first look at the admin panel
- Navigating the Admin — Find your way around the admin interface
- User Roles & Permissions — Understand what each role can do
Then explore:
- Cash Drawer Management — Opening, closing, and reconciling drawers
- Sales Reports — Daily, weekly, and custom reports
- Inventory Management — Stock levels, adjustments, and alerts
Admin Administrators
You configure the system, manage users, set up integrations, and ensure everything runs smoothly. You have full access to every feature in Brother POS.
Start here:
- Store Setup — First-time configuration checklist
- System Overview — How Brother POS is architected
- Admin Quick Start — Add your first product and configure settings
Then explore:
- User Management — Create accounts, assign roles, set PINs
- Tax Configuration — Set up HST, GST/PST, or additional taxes
- WooCommerce Integration — Connect your online store
Driver Delivery Drivers
You handle deliveries using the Driver Mobile PWA — a lightweight app on your phone for managing delivery routes and confirming drop-offs.
Start here:
- Logging In — How to access the driver app
- Language & Theme — Set your preferred language
How This Knowledge Base Is Organized
The documentation is divided into major sections that mirror the structure of Brother POS itself:
| Section | What It Covers |
|---|---|
| Getting Started (you are here) | First-time setup, orientation, and quick starts |
| POS Register | Everything about the sales interface — making sales, returns, discounts, cash drawers |
| Admin Panel | Product management, inventory, reports, user management, settings |
| Integrations | WooCommerce, B2B wholesale, and other third-party connections |
| Troubleshooting | Common issues, error messages, and how to resolve them |
Key Concepts
Before diving in, here are a few terms you will encounter throughout this documentation:
POS Register vs. Admin Panel
Brother POS has two distinct interfaces:
- POS Register — A Progressive Web App (PWA) optimized for touchscreens. This is where cashiers ring up sales. It works offline if the network drops temporarily.
- Admin Panel — A full-featured web interface for managing products, inventory, users, reports, and system settings. Accessed through a standard web browser.
Cloud-Hosted
Brother POS runs in the cloud. Each store gets its own subdomain — for example, greenleaf.brotherpos.ca. All your data is completely isolated to your store.
Roles
Every user has a role that determines what they can see and do. See User Roles & Permissions for the full breakdown.
Cannabis-Specific Features
Brother POS includes features tailored for cannabis retail:
- THC/CBD percentages displayed on products
- Strain types (Indica, Sativa, Hybrid)
- Compliance reporting for regulatory bodies (e.g., SLGA in Saskatchewan)
- Daily purchase limits tracked per customer with equivalent gram calculations
- Quality tier pricing (AA, AAA, AAAA, AAAA+)
These features are optional. If your store does not sell cannabis, your admin can disable cannabis-specific features in the store settings. Brother POS works great for general retail too.
Quick Links
| I want to... | Go to... |
|---|---|
| Ring up my first sale | POS Quick Start |
| Set up my store for the first time | Store Setup |
| Understand the system architecture | System Overview |
| Learn how to log in | Logging In |
| See what each role can do | User Roles & Permissions |
| Change the language or theme | Language & Theme |
| Find my way around the admin panel | Navigating the Admin |
| Learn the POS register layout | Navigating the POS |
Getting Help
If you cannot find what you need in this knowledge base:
- Search — Use the search bar at the top of any page to find topics quickly.
- Ask your manager or admin — They may have store-specific procedures not covered here.
- Contact support — Submit a support ticket by clicking your name in the top-right corner of the admin panel and selecting Get Support. See Submitting Support Tickets.
What's Next?
- New to Brother POS? Start with System Overview to understand how everything fits together.
- Just need to start selling? Jump to POS Quick Start.
- Setting up a new store? Head to Store Setup.