Logging In

Admin Manager Cashier

Use this page to sign in to the admin panel or the register, and to switch cashiers on the register.

Quick steps

To sign in to the admin panel:

1. Go to your store's address, for example https://yourstore.brotherpos.ca.
2. Type your Email and Password. Tick Remember me to stay signed in on this computer.
3. Click Sign In. Managers and admins land on the dashboard. Cashiers are sent to the register.

To sign in to the register:

1. Go to https://yourstore.brotherpos.ca/pos, or tap the Brother POS app icon.
2. Type your email and password, then tap Continue.
3. On the PIN pad (Enter your 4-digit PIN), type your 4-digit PIN. The register opens.

To switch cashiers without closing the drawer:

1. Tap Lock / Switch User in the top bar.
2. The next cashier types their own PIN on the Register locked — enter PIN screen.

Lock, don't sign out

Sign Out means the next person needs their email, password and PIN. Lock / Switch User only needs a PIN.

Common questions

I forgot my password. Ask your administrator to reset it. There is no "forgot password" link on the sign-in page.

The PIN pad says "PIN not recognized". Your email and password were fine, but the PIN was wrong. Try again, or ask an admin to reset your PIN.

The screen says "Account locked". Too many wrong passwords or PINs in a row. Wait for the countdown (5 minutes), then try again.

How do I change my password? In the admin panel, open the account menu (your email or name, top right), choose Account Settings, then Edit Account. You need your current password.

I'm a cashier and the admin address sent me to the register. That's normal. The admin panel is for managers and admins.

---

More detail: finding your store and installing the app

Accessing Your Store

Every Brother POS store has a unique subdomain. You must use your store's specific URL to access the system.

Your Store URL

Your store URL follows this format:

https://storename.brotherpos.ca

Replace storename with your store's actual subdomain. For example:

• https://yourstore.brotherpos.ca
• https://greenleaf.brotherpos.ca
• https://downtown-shop.brotherpos.ca

Use the Correct Subdomain

You must use your store's exact subdomain. Your email, password and PIN only work at the store they belong to. If you are unsure of your store's URL, ask your administrator.

Bookmarking Your Store

For quick access, bookmark these two URLs in your browser:

• Admin Panel: https://storename.brotherpos.ca
• POS Register: https://storename.brotherpos.ca/pos

Installing as a PWA

For the best experience, install Brother POS as a Progressive Web App (PWA). This gives you a desktop or home screen icon that launches the POS in full-screen mode without browser controls — it looks and feels like a native app.

Chrome (Desktop):

1. Navigate to your POS URL (https://storename.brotherpos.ca/pos).
2. Click the install icon in the address bar (a monitor with a down arrow), or open the ⋮ menu and select Install app.
3. Click Install in the confirmation dialog.

Chrome (Android):

1. Navigate to your POS URL in Chrome.
2. Tap the ⋮ menu and select Add to Home screen or Install app.
3. Tap Install or Add.

Safari (iOS / iPad):

1. Navigate to your POS URL in Safari.
2. Tap the Share button (the square with an upward arrow).
3. Scroll down and tap Add to Home Screen.
4. Tap Add.

After installation, a Brother POS icon appears on your desktop or home screen. Tap it to launch directly into the POS.

More detail: signing in to the admin panel

Admin Panel Login

AdminManager

The Admin Panel is where you manage products, view reports, configure settings, and perform all back-office operations. It uses email and password.

Step-by-Step

1. Open your browser and navigate to https://storename.brotherpos.ca.

2. You will see the sign-in page ("Sign in to continue") with Email and Password fields.

3. Enter your email address — the one your administrator set up for your account.

4. Enter your password.

5. Optionally tick Remember me (see Session Management).

6. Click "Sign In" or press Enter.

7. Admins and managers land on the admin dashboard. Clerks are sent to the POS register instead.

First-Time Login

When your account is first created, your administrator will provide you with:

• Your email address (used as your username)
• A temporary password
• A PIN, if you will use the register

Change Your Password

After your first login, change your password. Open the user menu in the admin panel and choose Account Settings — you will be asked for your current password. Brother POS requires at least 6 characters; a longer password with a mix of letters, numbers and symbols is safer.

Login Troubleshooting

Problem	Solution
"Invalid Email or password."	Double-check your email and password. Passwords are case-sensitive.
"Your account has been disabled. Please contact your administrator."	Your account has been deactivated. Ask an admin to reactivate it.
Forgot your password	Ask your administrator to reset your password. There is no "forgot password" link on the sign-in page.
Cannot reach the login page	Verify you are using the correct subdomain. Check your internet connection.

More detail: signing in to the register

POS Register Login

CashierManagerAdmin

The POS Register asks for your full credentials once, then uses a PIN so cashiers can switch in and out quickly throughout the day.

Step-by-Step

1. Open the POS Register by navigating to https://storename.brotherpos.ca/pos or launching the installed app.

2. Enter your email and password, then tap Continue. The button reads Checking... while your email and password are confirmed.

3. Once they are accepted, the PIN pad appears ("Enter your 4-digit PIN"). Enter your PIN using the on-screen keypad or a physical keyboard. Tap Use different account if the wrong email is shown.

4. The register loads the POS interface.

Your email and password are checked before the PIN pad appears, so the error tells you which step went wrong:

Message	What it means
"Email or password is incorrect" (on the first screen)	The email or password is wrong. Your PIN has not been tried yet.
"PIN not recognized" (on the PIN pad)	Your email and password were fine; the PIN is wrong.
"Email or password is incorrect — your PIN was not the problem. Please sign in again."	Your password was changed between the two steps. Sign in again with the new password.
"Account is disabled. Ask a manager to reactivate it."	Your email and password are right, but your account has been deactivated. Retyping won't help — ask a manager or admin to reactivate it.

If the register cannot reach the server, it skips the email and password check and goes straight to the PIN pad, so staff who have signed in on this register before can still sign in offline.

Too Many Wrong Attempts

Wrong passwords and wrong PINs during sign-in both count toward a lockout:

• When you are close to the limit, a warning shows how many attempts are left (for example "3 attempts remaining before lockout").
• After 10 wrong attempts the account is locked for 5 minutes. The screen shows "Account locked. Try again in..." with a countdown.
• When the 5 minutes are up, the count starts again from zero — one more typo does not lock you straight back out.
• Typing many wrong passwords in quick succession can also show "Too many attempts. Please wait and try again." Wait a minute and try again. Many wrong PINs in a row on a locked register's PIN pad show "Too many attempts" for the same short pause.

Your PIN

• PINs are exactly 4 digits long.
• Your PIN is set by your administrator.
• Admins can change their own PIN from Account Settings in the admin panel. Everyone else must ask an admin to change their PIN.

PIN vs. Password

Your PIN is separate from your password:

• Email + password for the Admin Panel
• Email + password + PIN the first time you sign in to the POS Register on a device
• PIN alone to unlock or switch users on a locked register

Switching Cashiers

One of the strengths of PIN login is fast cashier switching. When a shift changes or a cashier takes a break:

1. The current cashier taps Lock / Switch User in the header.
2. The register shows "Register locked — enter PIN".
3. The next cashier enters their PIN, and the POS switches to them.

This happens without closing the current cash drawer session. Multiple cashiers can work on the same register during a single drawer session — each transaction is tracked to the cashier who completed it.

If a cashier taps Sign Out instead of Lock, the next person has to sign in with their email, password and PIN.

PIN Login Troubleshooting

Problem	Solution
PIN not recognized	Make sure you are entering the correct PIN. Ask an admin to reset your PIN.
"Account is disabled. Ask a manager to reactivate it."	Your account has been deactivated. Ask a manager or admin to reactivate it.
Cannot see the PIN keypad	On a fresh sign-in the PIN pad appears only after your email and password are accepted. Make sure you are at the /pos address, not the admin panel.
PIN screen not loading	Check your internet connection. Try refreshing the page. If the POS was installed as a PWA, try closing and reopening it.

More detail: what each role can open

Role-Based Access

What you can access depends on your role:

Role	Admin Panel	POS Register
Admin	Full access	Yes
Manager	Most features	Yes
Cashier	No — sent to the register	Yes
Driver	No	Not used — drivers use the delivery app

What each person can do at the register is set per role on the Role Permissions page.

Clerks Use the Register, Not the Admin Panel

If you are a cashier (clerk) and sign in at the admin panel address, you are sent to the POS register. The admin panel is for managers and admins. If you need access to admin features, ask your administrator to change your role.

More detail: how long you stay signed in

Session Management

Admin Panel Sessions

• There is no idle timeout — if you leave a browser tab open, you stay signed in.
• You can be signed in to the admin panel from multiple devices at once.
• If you do not tick Remember me, closing the browser completely signs you out.
• If you tick Remember me, you stay signed in for up to two weeks, even after restarting the browser. Signing out ends it.

POS Register Sessions

• Cash drawer sessions belong to the register, not to a person. Any signed-in cashier can sell on an open drawer.
• Sales are attributed to the cashier who was signed in when the sale was made.
• The register remembers who is signed in when the browser or app is closed and reopened. Tap Sign Out to end it.
• If your store has turned on the idle timeout, the register locks itself after a period with nobody touching it. See Navigating the POS.

More detail: keeping your account safe

Security Best Practices

For Admins and Managers

1. Use strong passwords. Longer than the 6-character minimum, with a mix of character types.
2. Do not share your password. Each user should have their own account.
3. Log out when leaving. Especially on shared computers.
4. Change your password periodically. Every 90 days is a good practice.

For Cashiers

1. Keep your PIN private. Do not share it with other staff members.
2. Lock the register when stepping away, even briefly.
3. Always sell under your own PIN. Never complete a transaction while someone else is signed in.

Never Share Login Credentials

Every transaction is tied to the user who processed it. Sharing PINs or passwords makes it impossible to track who did what, and can create accountability issues during cash reconciliation.

More detail: working at more than one store

Multi-Store Access

If you work at multiple Brother POS locations, each store has its own subdomain. You may have:

• Different PINs at different stores
• A separate account at each store, or one account that has been given access to several stores
• Different roles at different locations (e.g., manager at one store, clerk at another)

Navigate to the appropriate store's subdomain to access that location's system.

Store Owner Access

Owner

If you are a store owner, an Owner link appears in the admin panel navigation. It opens the Owner Dashboard for managing your stores.

---

---

What's Next?

• Cashiers: Continue to POS Quick Start to learn how to ring up your first sale.
• Managers & Admins: Continue to Admin Quick Start to start configuring your store.
• Everyone: Learn about User Roles & Permissions to understand what your role can do.