Online Order Notifications
When a customer places an order on your online storefront or WooCommerce shop, it appears in the POS within seconds. To make sure staff never miss one, Brother POS can announce each new order with a chime, an auto-printed ticket, or both. This page covers how to configure those alerts. For what the cashier sees, see Online Order Alerts & Tickets (POS).
Where to Find These Settings
- Log in to the Admin Panel at
yourstore.brotherpos.ca/admin. - Navigate to Settings > Edit Settings.
- Find the Online Order Notifications section.
- Adjust the options below and click Save.
These alerts fire for both your built-in storefront orders and WooCommerce orders. No separate configuration is needed per channel.
The Arrival Chime
| Setting | What it does |
|---|---|
| Play a sound when a new online order arrives | Turns the chime on or off. |
| Keep chiming until the order is opened | Repeat mode -- re-plays the chime every 20 seconds until a cashier opens the orders tab. Great for busy periods. |
| Volume | Slider from quiet (left) to loud (right). |
The chime plays on every register that has the POS open, so all staff hear it regardless of which till they're at.
On the browser/PWA version of the POS, web browsers block sound until someone interacts with the page. Ask staff to tap the register once after loading so the first chime can play. The Brother POS iPad/Android app plays sound immediately with no tap needed.
Auto-Print a Ticket
You can have a compact "new order" ticket print automatically the instant an order arrives -- name, phone, order number, items, and total. It works like a pickup or kitchen ticket and doubles as a silent alert.
Choose where it prints under Auto-print a ticket on new orders:
| Option | What prints |
|---|---|
| Off | No ticket (the chime can still play) |
| Label printer | A label-sized ticket |
| Receipt printer | A receipt-sized ticket |
| Both label + receipt | One on each |
Auto-print relays the ticket to a local label or receipt printer through the printer bridge. Make sure the relevant printer is configured on the register that will do the printing (see Registers). No printer, no ticket.
Designated Print Register
In a multi-register store, you usually want the ticket to print from one station -- not a copy at every till.
Under Print from this register, choose:
- Any register (single-register stores) -- the ticket prints wherever the POS is running. Best for single-till shops.
- A specific register -- only that register prints the ticket.
Either way, the chime still sounds on all registers. Only the printing is limited to the chosen register.
Designate the register at your pickup/pack counter so the ticket lands where staff actually assemble the order.
Per-Vertical Sounds (Optional)
Stores that sell more than one kind of product can play a different chime depending on what was ordered -- for example, a food sound versus a cannabis sound. This is optional; leave it empty to use one chime for everything.
How It Works
- Define a sound group and give it a chime.
- Assign the categories and/or revenue centers that belong to that group.
- Repeat for each vertical you want to distinguish.
When an order arrives:
- If all items fall in one group, that group's chime plays.
- If the order spans two or more groups, the mixed order sound plays.
- If nothing matches (or no groups are configured), the default chime plays.
Available Chimes
You can choose from these built-in preset sounds for each group and for the mixed sound:
| Chime | Style |
|---|---|
| Classic chime | The default order sound |
| Bell | A single bell |
| Ding-dong | Two-note doorbell |
| Marimba | Soft wooden tones |
| Buzzer | Attention-grabbing buzz |
| Alarm | Loud, urgent |
Set the Mixed order sound to control what plays when a single order contains items from more than one group. If left blank, the default chime is used.
Enabling Camera Barcode Scanning
While you're in Settings, the Camera Barcode Scanning section is a related toggle worth knowing about. It lets staff scan loyalty cards and product barcodes with the tablet camera in the Brother POS iPad/Android app -- handy for stores migrating loyalty cards from another system, or tablets without a hardware scanner.
- Turn on Enable Camera Scanning and Save.
- This adds a camera button to the customer lookup (loyalty cards) and the register search (products) in the native app only. It has no effect on the web version.
See Barcode Scanner for how staff use it.
Best Practices
- Turn on repeat mode for busy stores so an order can't sit unnoticed during a rush.
- Designate one print register in multi-till stores to avoid duplicate tickets.
- Confirm the printer works on the designated register before relying on auto-print.
- Use per-vertical sounds only if you truly sell two distinct lines (e.g., food and cannabis) -- otherwise one clear chime is simpler for staff.
What's Next?
- Online Order Alerts & Tickets (POS) -- What the cashier sees when an order arrives.
- Registers -- Set up per-register receipt and label printers.
- WooCommerce Orders (POS) -- Handle online orders at the register.