Email Receipts
Use this page to have customers automatically emailed a receipt (with a PDF copy) after a sale at the register.
Quick steps
- Go to Settings, click Edit Settings, and open the Notifications tab.
- Tick Enable Email Receipts.
- Click Update Settings.
- At the register, attach a customer who has an email address to the sale. After payment, the screen shows Receipt emailed to and their address.
Common questions
A customer didn't get a receipt. The sale needs a customer with an email address attached, and that customer must not have email receipts turned off. If the sale-complete screen didn't show Receipt emailed to, no email was sent.
A customer doesn't want email receipts. On the register, open the customer's details, edit them, untick Email receipts after a sale, and save.
Can customers reply to the receipt? No. Receipts come from your store name at a no-reply address.
Can I add my return policy to the email? Yes. The Receipt Footer text (under Hardware & System → Receipt Content Settings) appears at the bottom of every email receipt.
More detail: when a receipt is sent
When a Receipt Is Sent
A receipt email goes out after a sale is completed on the POS register when all three of these are true:
- Enable Email Receipts is checked for your store.
- A customer with an email address is attached to the sale.
- That customer hasn't been set to skip email receipts (see Customer Opt-Out).
The email is sent in the background, so it may arrive a moment after the sale, and it never slows down the register. If the PDF copy can't be created for some reason, the email is still sent without it.
Sales without a customer attached never get an email receipt.
"Receipt emailed to…" on the register
When a receipt email will go out, the register's sale-complete screen shows Receipt emailed to followed by the customer's email address. If a sale rung up while the register is online doesn't show it, one of the three conditions above wasn't met, and no receipt email was sent.
More detail: what the email contains, and who it's from
What the Email Contains
Subject: Your receipt from <Store Name> - <Receipt Number>
| Section | Details |
|---|---|
| Header | Your store name, plus your store address if you've set one. |
| Receipt info | Receipt number, and the date and time of the sale. |
| Items | Each item with quantity, price and total. Free items show "FREE". Item discounts and modifiers appear on their own lines under the item. |
| Totals | Subtotal, order discount, tax, additional tax, card surcharge and cash rounding (each only when it applies), then the total. |
| Payment | The payment method. Cash payments show the change given. Split payments list each method and amount. Integrated card terminal payments show the card brand, last four digits and authorization code when available. |
| Loyalty | Shown when your loyalty program is on and the customer has points or earned points on this sale. It shows points earned this visit, the current balance, and the customer's tier with any member discount. |
| Footer | Your receipt footer text, or "Thank you for your purchase!" if none is set. It also notes that a PDF copy is attached. |
A plain-text version is included for email apps that don't show formatted email.
PDF attachment
The PDF is a receipt-width copy of the same sale, named receipt-<receipt number>.pdf.
Sender
Receipts come from your store name at a no-reply address, so customers can't reply to them.
More detail: customer opt-out
Customer Opt-Out
Every customer receives email receipts unless someone turns them off for that customer:
- On the POS, open the customer's details and edit them.
- Uncheck Email receipts after a sale.
- Save.
The customer's details then show Email receipts: disabled. Check the box again to turn receipts back on.
More detail: settings that affect the email, and best practices
Settings That Affect the Email
| Setting | Where | Effect |
|---|---|---|
| Enable Email Receipts | Notifications tab | Turns email receipts on or off. |
| Store Name | General tab | The email header and the sender name. |
| Address | General tab | Shown in the header if set. |
| Receipt Footer (optional) | Hardware & System tab → Receipt Content Settings (shown once Enable Receipt Printing is on) | The text at the bottom of the email. |
| Enable Loyalty Program | General tab | Whether the loyalty section can appear. |
| Currency Symbol | Tax & Compliance tab | The symbol on every amount. |
Best Practices
- Collect customer email addresses. A receipt can only be sent when a customer with an email address is attached to the sale.
- Set a receipt footer. Add your return policy or website under Hardware & System → Receipt Content Settings → Receipt Footer (optional). It appears at the bottom of every email receipt.
- Test it. After turning the feature on, ring up a test sale with a customer who has your own email address, and check that the receipt arrives.
What's Next?
- General Settings — Store name and address.
- Operations Settings — Cash drawer defaults and payment types.