Brother QL-810W Label Printer
Use this page to print product labels from the iPad or Android POS app straight to a Brother QL-810W over WiFi — no bridge computer needed.
Quick steps
- In the admin, tick Enable Label Printing under Settings → Edit Settings → Hardware & System, and click Update Settings.
- Turn on the QL-810W, put it on the same WiFi as your iPad or Android device, and load a label roll.
- In the POS app, tap the gear (Settings) button in the top bar. Under Label Printer, tick Enable label printer for this register and set Printer Type to Brother.
- In the Brother (WiFi) section, tap Find Brother Printers, then tap your printer in the list. (Not found? Type the model and IP address under Or enter the printer manually: and tap Save Printer.)
- Set Loaded label stock to the roll in the printer, and pick an Auto-cut option.
- Tap Test Label. A sample price label with a barcode should print.
If Loaded label stock doesn't match the roll in the printer, labels come out the wrong size or fail. Change it every time you swap rolls.
Common questions
The app can't find the printer. Make sure the printer and the tablet are on the same WiFi and the printer has finished starting up, then tap Find Brother Printers again. If it still isn't found, enter its model and IP address by hand.
Can I print from a computer's web browser? Yes, but it goes through the Printer Bridge on that computer. Direct WiFi printing only works in the iPad and Android apps.
I have a QL-800 (USB only). It prints through the Printer Bridge on a PC. In the POS settings, use the Brother (via bridge) section instead.
Can I print red? Yes, on the DK-2251 black/red roll. Set Loaded label stock to the DK-2251 option and set elements to Red in your label template.
More detail: turning on label printing, and which option to choose
Brother label printing is part of the optional label printing feature — tick Enable Label Printing under Settings > Edit Settings > Hardware & System before you configure a printer.
The iPad app and the Android app print to the QL-810W directly over WiFi. From a desktop browser it prints through the Printer Bridge instead.
When to Choose the QL-810W
Brother POS gives you several ways to produce product labels. Pick based on how you work:
| Option | Hardware | Best for |
|---|---|---|
| Brother QL-810W | WiFi label printer + iPad/Android app | Direct printing from the app with no bridge PC. Counter or mobile setups. |
| Brother QL-820NWB | WiFi / Ethernet / USB label printer | Prints from the app over the network like the QL-810W, or over USB through the bridge. |
| Brother QL-800 | USB label printer + bridge PC | USB only, no WiFi. Prints through the Printer Bridge on a PC. |
| Zebra or Munbyn label printer | Network or USB label printer | See Label Printers. |
| Avery label sheets | Any office printer | Occasional labels with no thermal printer at all. See Barcode Labels. |
The QL-810W is found and printed to over WiFi, so the app talks to it directly — there is no Printer Bridge to install. That makes it the simplest option for a single-counter store running the POS app.
How it differs from other label printers
Brother QL printers print the label as a picture. Brother POS turns your label into a crisp image and sends that to the printer. You don't need to do anything differently.
Supported Connections
| Connection | QL-810W | Notes |
|---|---|---|
| WiFi, from the app | Yes | The iPad and Android apps search your WiFi for it. This is the usual setup. |
| Through the Printer Bridge | Yes | From a desktop browser, labels go through the Printer Bridge. |
Other QL models work too:
- In the app, a network-connected QL printer (such as the QL-820NWB) can be found by Find Brother Printers or entered by hand with its model and IP address.
- Through the Printer Bridge, pick your printer in Printer model: QL-700, QL-800, QL-810W, QL-820NWB or QL-1060N. A USB-only model like the QL-800 always prints this way.
See Printing from Windows or a browser for the bridge path.
More detail: setup in the iPad or Android app, step by step
Setup (iPad or Android App)
You configure the Brother printer in the POS printer settings. The selected printer (model and IP), the loaded label stock, and the auto-cut choice are saved on the device — each device keeps its own Brother printer setting.
Step 1: Put the QL-810W on your WiFi
- Power on the QL-810W and connect it to the same WiFi network as your POS device, following Brother's setup instructions.
- Load a roll of label stock (see Label Sizes and Media).
Step 2: Open the POS Settings
- In the POS, tap the gear (Settings) button in the top bar.
- Under Label Printer, tick Enable label printer for this register and set Printer Type to Brother.
Step 3: Find and select the printer
- In the Brother (WiFi) section, tap Find Brother Printers. The app scans the network for a few seconds.
- When the QL-810W appears in the list, tap it to select it.
- If the scan can't find the printer, use Or enter the printer manually: — type the model (
QL-810W) and the printer's IP address, then tap Save Printer. If nothing is found, Scan details shows what the scan tried.
Once saved, the printer shows as Configured.
Step 4: Choose the loaded label stock
Set Loaded label stock to match the roll currently in the printer (for example, 62mm continuous (DK-2205 / DK-22205)). This must match the physical media or the label will be sized wrong or rejected. Then choose an Auto-cut option — see Auto-Cut.
Step 5: Test Label
- Tap Test Label.
- The printer should produce a sample price label with a name, price, weight, and a scannable barcode.
- If it prints cleanly, the printer is ready. Use Forget to clear the saved printer and start over.
More detail: label sizes, auto-cut and black & red labels
Label Sizes and Media
The QL-810W uses Brother DK rolls — either continuous (you choose where it cuts) or die-cut (pre-sized labels). Choose the stock that matches your loaded roll in the Loaded label stock picker:
| Stock | Type | Typical use |
|---|---|---|
| 62mm continuous (DK-2205 / DK-22205) | Continuous | General-purpose product labels (default) |
| 62mm continuous black/red (DK-2251) | Continuous | Two-colour labels — see Black & Red Labels |
| 29mm continuous (DK-2210 / DK-22210) | Continuous | Narrow labels |
| 38mm continuous (DK-2225 / DK-22225) | Continuous | Medium labels |
| 54mm continuous (DK-N5224 / DK-N55224) | Continuous | Wide continuous |
| 29 × 90mm address (DK-1201 / DK-11201) | Die-cut | Address-style / tall labels |
| 62 × 100mm shipping (DK-1202 / DK-11202) | Die-cut | Shipping / large labels |
| 62 × 29mm (DK-1209 / DK-11209) | Die-cut | Small product labels |
| 17 × 54mm (DK-1204 / DK-11204) | Die-cut | Small narrow labels |
Each entry lists both the North American (e.g. DK-2205) and international (e.g. DK-22205) part number for the same media — buy whichever your supplier stocks.
If the Loaded label stock setting doesn't match the roll actually in the printer, the label can come out the wrong size or the print can fail. Update the picker whenever you swap rolls.
Auto-Cut
Use the Auto-cut setting (next to Loaded label stock) to control when the printer slices the roll:
| Setting | What it does | Best for |
|---|---|---|
| Cut after each label | Slices between every label. | Continuous rolls — you get separate labels (default). |
| Cut once at end of batch | Prints the whole run, then cuts once at the end. | Printing a batch you'll separate yourself. |
| No auto-cut (tear/peel) | Never cuts; you tear or peel by hand. | Die-cut rolls and peel-and-stick stock. |
Black & Red Labels (DK-2251)
The QL-810W can print two-colour (black and red) labels on Brother's DK-2251 roll — handy for sale tags, warnings, or highlighting a price.
- Load the DK-2251 roll and set Loaded label stock to 62mm continuous black/red (DK-2251).
- In your label template, set individual elements to Red in their Color setting. Everything else stays black.
The printer detects a black/red roll and will reject a job sent with a plain 62mm setting. Always pick the DK-2251 stock option when that roll is loaded, and a plain 62mm option for a normal roll.
More detail: how labels are sent, and printing from a browser
How Product Labels Are Sent
When you print a label from the POS — from a product's details, a cart line, or Quick Add — Brother POS:
- Builds the label as a crisp image. If your store has a label template, it's used (your elements, image, and border). Otherwise a clean built-in price label is drawn: product name, weight, a large price, and a scannable barcode.
- Sends the label to the printer:
- In the iPad or Android app, it goes straight to the QL-810W over WiFi.
- In a browser on a computer, it goes through the Printer Bridge.
The barcode on the built-in label is the product's barcode (or its SKU if it has no barcode), so make sure each product has a unique one — that's what the scanner reads at the register.
Printing from Windows or a browser (bridge)
If you're not on the iPad or Android app — or you're using a USB-only Brother model like the QL-800 — Brother printing routes through the Printer Bridge:
- Plug the printer into the bridge PC by USB, and pick it as the label printer in the Printer Bridge.
- In the POS Settings (gear), under Label Printer, set Printer Type to Brother.
- In the Brother (via bridge) section, pick the Printer model (for example
QL-810W, orQL-800for the USB model), the Loaded label stock and Auto-cut. - Enter the bridge PC's address and port in the fields below it. A USB QL-800 has no address of its own — the bridge prints to it, so you point the POS at the bridge, not the printer.
More detail: troubleshooting
Troubleshooting
No printers found when scanning
- Confirm the QL-810W and the tablet are on the same WiFi network.
- Make sure the printer is powered on and finished starting up, then tap Find Brother Printers again.
- If the scan still finds nothing, enter the printer's model and IP address under Or enter the printer manually:.
Test label is blank, cut off, or rejected
- Check that Loaded label stock matches the roll physically in the printer.
- Confirm the label roll is seated correctly and the cover is fully closed.
- Reload the roll and feed a label or two before retrying.
Labels print from the tablet but not from a browser/PC
The browser path needs the Printer Bridge running, with the bridge address and port set in the label printer fields. Direct WiFi printing only works in the iPad or Android app.
Barcode won't scan
- Make sure the product has a barcode or SKU.
- Faded or streaked output won't scan; clean the print head and reprint.
More detail: best practices
Best Practices
- Keep one roll type per station. Update the Loaded label stock picker whenever you change rolls so the label size always matches.
- Give every product a unique barcode. Labels are only useful for scanning if the codes are unique.
- Use a label template when you want a consistent branded layout — the same template is used on Brother, Zebra, and Munbyn printers.
- Prefer printing from the app over WiFi for the simplest setup; use the bridge when you must print from a PC or browser.
What's Next?
- Label Printers — Other label printers and Bluetooth Zebra setup (Android app).
- Printer Bridge — Bridge USB/local printers for browser and Windows printing.
- Barcode Labels — Avery-sheet label printing with no thermal printer.
- Label Templates — Design the label layout used across all printers.
- Receipt Printers — Set up your receipt printer.