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The Driver App

Driver

Use this page to sign in to the TrafficDelivery app and do your deliveries, from your first stop to handing in the cash.

Quick steps​

  1. Sign in. Open TrafficDelivery, type your Store Code and tap Connect. Then enter your email and password, tap Continue, and type your 4-digit PIN.
  2. Get your stops. A dispatcher may send them to you, or open the Available tab and tap Claim next to a delivery.
  3. Plan the drive. On the Stops tab, tap ↕ Optimize (allow location access when asked), then 🗺 Navigate route to open the trip in Google Maps.
  4. Almost there? On the Current tab, tap 📨 Notify ~5 min so the customer gets an "about 5 minutes away" text.
  5. At the door, tap ✓ Delivered. If they owe money, tap how they paid (Cash, Card or E-transfer) and tap the green button, for example ✓ Collected exact — $42.50. Can't hand it over? Tap ✗ Couldn't deliver instead.
  6. When every stop is done, tap Finish route and hand the Cash to hand in amount in at the store.
Your manager gives you the sign-in details

You need the store code, your email, password and a PIN. If the app says PIN not recognized, ask your manager to check a PIN is set on your account.

Common questions​

The customer paid cash with a bigger bill. How do I give change? In Mark delivered, tap Cash, then Different amount, and type what they gave you. The app shows Give $X.XX change. Tap Confirm.

A stop the dispatcher sent me isn't showing. Your route reloads about every 25 seconds while the app is on screen. Wait a moment, or switch to another app and back.

I claimed a delivery by mistake. The app can't un-claim it. Ask a manager to move it.

Where did yesterday's unfinished stops go? They go back on the Available tab after 3 AM, marked ↩ From an earlier day. Claim them again from there.

Can I sign in to the register with my driver account? No. The register says Drivers sign in on the driver app, not the register.

More detail: signing in, the screen and signing out

TrafficDelivery has three modes (Driver, Dispatcher and Both), so the same install works for a dedicated driver, a dispatcher, or a one-person shop doing everything from one phone. This page covers the Driver workflow.

Delivery must be switched on

Delivery needs Enable Local Delivery turned on for your store. See Drivers for who can sign in.

Getting Into the App​

  • Native app (recommended): install TrafficDelivery, enter your Store Code, sign in with your Brother POS email and password, then enter your 4-digit PIN.
  • Browser: open your store's POS address with ?display=delivery on the end, for example https://yourstore.brotherpos.ca/pos?display=delivery, and sign in with the same email, password and PIN.

Your manager gives you the store code, your email, password and PIN. If the app says PIN not recognized, ask them to check that a PIN is set on your account. See Drivers.

The app opens in the mode last chosen on that device, or Driver if none was chosen. To change it, tap ⚙ in the header. See The Delivery App & Modes.

If you sign in with an account that isn't allowed to do deliveries (a Clerk, for example), the app says This account can't do deliveries and offers Sign out.

The Driver Screen​

Driver mode has four tabs along the bottom:

TabWhat it shows
CurrentThe stop you're working on now, with the buttons to complete it.
StopsAll your stops in order, with ↕ Optimize and 🗺 Navigate route. Finished stops show ✓ Delivered or ✗ Not delivered.
MapYour stops as numbered pins. Delivered pins turn green.
AvailableDeliveries with no driver yet that you can claim.

If you don't have a route yet, the Current tab says No active route and has a View available deliveries button.

Signing Out​

Tap ⚙ and then Sign out. If you still have stops to do, the app first warns you that they stay yours until you finish the route or the store takes them back. Tap Sign out anyway or Stay signed in.

More detail: how deliveries get onto your route

Getting Work: Claimed or Assigned​

Stops get onto your route in three ways:

  • A dispatcher assigns you a delivery. It's added to your route and shows up by itself within about 25 seconds while the app is on screen.
  • You claim one yourself. Open the Available tab and tap Claim next to a delivery. It's added to the end of your route.
  • A manager puts it on your route from the admin panel (for example with Add to Route on Orders → Fulfillment).

Each delivery on the Available tab shows the address, the customer and order number, what to collect at the door (for example Collect $42.50 · Cash), Today, ⚠ Overdue or a date, and the customer's requested window (for example "wants 2:00 PM–3:00 PM"). A delivery someone already tried shows a line such as "Tried 9:40 PM — Not home". Orders scheduled for a future day don't appear until that day. An order marked No address yet — the store has to add one can't be claimed until the store adds its street address.

Your route is for one day. If stops are left undelivered, they go back on the Available tab overnight so anyone can claim them the next day. Your delivered stops stay recorded. A manager can also send them back right away. Deliveries that came back this way are marked ↩ From an earlier day.

The Available tab reloads itself about every 25 seconds. If someone else claims a delivery, or it's voided or delivered, before you tap Claim, it isn't added to your route. The list reloads and the delivery drops off.

Optimize after picking up stops

Whenever new stops land on your route, tap ↕ Optimize on the Stops tab to re-sequence the route and refresh ETAs.

More detail: working a stop, taking payment and couldn't deliver

Working a Stop​

1. The current stop​

The Current tab shows your next stop that isn't done yet:

  • The address in large type, the customer name, the order number and the ETA (after optimizing).
  • When the customer wants it, and any earlier failed attempt (for example "Tried 9:40 PM — Not home").
  • An amber Collect $X.XX tag, with how they said they'd pay, if the customer still owes money for the order.
  • The customer's phone number. Tap it to call.
  • A warning if the map pin for the address is only approximate. Navigate uses the address, so check it's right.
  • The order's notes and items.
  • A blue Card ends 1234 tag if the customer gave card digits to check against the card they pay with at the door.

The buttons are:

ButtonAction
📨 Notify ~5 minSends the customer an "almost there" text (see below).
✓ DeliveredOpens the Mark delivered screen.
🗺 NavigateOpens Google Maps directions to this stop.
✗ Couldn't deliverRecords that the order couldn't be handed over (see below).

2. Notify the customer​

Tapping 📨 Notify ~5 min sends the text "Hi! Your order is about 5 minutes away 🚗". Who sends it depends on your mode:

  • Driver mode: the request goes to your dispatcher, whose screen shows a card to text the customer. You do not text from your own phone, and the app shows Dispatcher notified.
  • Both mode: your phone's text app opens with the customer's number and the message filled in, and you send it with one tap.

3. Navigate​

  • One stop: 🗺 Navigate on the current stop opens directions to that address.
  • The whole route: on the Stops tab, 🗺 Navigate route opens all your remaining stops, in order, as one Google Maps trip.
Big routes split into trips

Google Maps fits 10 stops per trip. If you have more, the app opens the first 10 and tells you how many are left for a second trip.

4. Mark delivered (and take payment)​

Tap ✓ Delivered to open Mark delivered:

  • Already paid: tap ✓ Mark delivered.
  • Money owed: under How did they pay?, tap Cash, Card or E-transfer (it starts on how they said they'd pay, and only your store's payment types are offered).
    • Card or E-transfer: tap ✓ Paid $X.XX by Card (or E-transfer).
    • Cash, exact amount: tap ✓ Collected exact — $X.XX.
    • Cash, a bigger bill: tap Different amount and type the Cash collected. The app shows Give $X.XX change. Tap Confirm. You can't enter less than the amount due: collect the full amount or call the store.
  • Cancel closes the screen without marking anything.

The stop is recorded as delivered and the next stop moves up. For an order that wasn't paid yet, marking it delivered also completes the sale with the payment you chose. If the store can't accept it (for example, the order would take the customer over their daily purchase limit), the screen shows why and nothing is marked.

5. Couldn't deliver​

If you can't hand the order over, tap ✗ Couldn't deliver. Under What happened?, tap Not home, Wrong address, Refused or Other, add a note if you like, and tap Mark not delivered. The stop leaves your list marked ✗ Not delivered, and the order goes back to the Available list so it can be tried again.

More detail: optimizing, finishing the run and signal

Optimizing Your Route​

On the Stops tab, ↕ Optimize reorders your stops into a fast trip and fills in ETAs. The route starts from where your phone is right now, so allow location access when asked. Without it, the app says "Couldn't get your location — allow location access for this app, then try again." When it works, you'll see "Stops reordered for the shortest drive." With no signal, the button shows Offline and can't be tapped.

  • If customers have time windows, the stops with the earliest deadlines go first.
  • If there are no windows, the app finds the fastest overall order.
  • A stop with a window shows on time (green) or ⚠ late (red) against that window.
  • Stops you've already delivered or couldn't deliver stay where they are. Only the stops still to do are reordered.
  • A stop whose map pin is missing or only approximate keeps its place and gets no ETA.
  • With more than 25 stops to do, the first 25 are put in order with ETAs and the rest follow without ETAs. Optimize again after a few deliveries to bring them in.

For the details, see Routes & Optimization.

Finishing the Run​

When every stop is done, the Current tab shows Every stop is done with a Finish route button. Tap it to close the route. You'll see Route complete and Cash to hand in: with the total cash you collected at the door, and a Back to deliveries button. Hand the cash in at the store, where a manager counts it against the route. If a stop landed on your route but wasn't delivered, finishing sends it back to the Available tab for someone to claim.

Signal and Connection​

The app needs a data connection to load your stops, claim, optimize and mark deliveries. If you're in a dead zone and an action doesn't go through, try it again once you have signal. Directions you already opened in Google Maps keep working.

More detail: troubleshooting

Troubleshooting​

ProblemSolution
↕ Optimize says it couldn't get your locationAllow location access for the app in your phone's settings, then try again.
↕ Optimize shows OfflineYou have no signal. Try again once you're connected.
No ETAs after optimizingThe map service may be briefly unavailable. Your stops are still in a sensible order, so try again later. If it keeps happening, tell your manager.
A stop has no pin on the mapIts address couldn't be placed on the map, or only roughly. A manager can fix it on Fix delivery pins (see Routes).
Notify says Dispatcher notified but I wanted to textYou're in Driver mode, which sends texts through dispatch on purpose. Switch to Both mode if you're working alone.
I claimed a delivery by mistakeThe app can't un-claim or reassign it. Ask a manager for help.
I tapped Claim but the delivery just disappearedSomeone else claimed it first, or it was voided or delivered. It wasn't added to your route.
A newly assigned stop isn't showingYour route reloads about every 25 seconds while the app is on screen. Wait a moment, or switch to another app and back, which reloads it straight away.
Yesterday's unfinished stops are goneRoutes are for one day. Unfinished stops go back on the Available tab after 3 AM store time, marked ↩ From an earlier day, so claim them again from there. If they're not back yet, a manager can return them right away from Orders → More Actions → Delivery Routes with Return unfinished stops to pool.
Mark delivered shows an errorRead the message. For example, the order may take the customer over their daily purchase limit. Call the store before handing it over.
I can't claim a delivery marked No address yetThe store has to add its street address first.

What's Next?​