Turning On Delivery
Use this page to switch on in-house delivery so your own drivers can take orders out. The maps, routing and alerts are handled for you — there's no technical setup.
Quick steps
- Go to Settings and click Edit Settings.
- Open the Sales & Integrations tab.
- In the Delivery & Shipping section, tick Enable Local Delivery.
- Click Update Settings.
- Set your coverage area and fees under Customers → More Actions → Delivery Zones (see Delivery Zones).
- Give each driver the Driver role and a PIN (see Drivers).
If you run the online storefront, the storefront admin page has a Local Delivery on/off switch. It controls the same setting.
Common questions
Where do delivery orders show up once it's on? On the Orders page, click Fulfillment. If you also ship, the page has a Delivery tab and a Shipping tab.
Do I need a Google account or a maps key? No. Maps, routes and arrival times are managed for you behind the scenes.
What if the map service is down? Delivery keeps working. Drivers can still claim orders, mark them delivered and record cash. Only the arrival times disappear until the service is back.
More detail: what switching it on adds
Switch It On
- Go to Settings → Edit Settings.
- Open the Sales & Integrations tab.
- In the Delivery & Shipping section, tick Enable Local Delivery.
- Click Update Settings.
Delivery is now available to your drivers and dispatchers. Once it's on, you'll find:
- A Fulfillment button on the Orders page (for admins and managers), listing every delivery still to go out (see Routes & Optimization). If your store also ships, the page has a Delivery tab and a Shipping tab. For admins and managers, the page's More Actions menu also has Delivery Routes, which lists every driver's routes (see Routes & Optimization).
- Delivery Zones in the More Actions menu on the Customers page, where you set your coverage area and fees (see Delivery Zones).
- Driver in the Role list when you add or edit a user, so you can set up dedicated delivery staff. Each driver needs a PIN (see Drivers).
You don't need a Google account, a maps key or any other technical setup. Those pieces are managed for you behind the scenes.
More detail: what you get automatically
What You Get Automatically
Once delivery is on, these work out of the box:
| Feature | What it does |
|---|---|
| Map pins | Each new delivery order's address is looked up and placed on the map in the background. |
| Optimized routes | A driver taps ↕ Optimize and their stops are reordered into a fast route. |
| ETAs | After optimizing, each stop shows an estimated arrival time that takes traffic into account. |
| "Almost there" alerts | A driver taps Notify ~5 min to text the customer. Drivers in Driver mode pass the text to the dispatcher to send. |
If the Map Service Is Unavailable
If maps are ever temporarily unavailable, delivery keeps working. Drivers can still claim orders, mark them delivered and record cash collected. Optimizing still puts stops in a sensible order, but ETAs won't show until the service is back.
If an address can't be matched to a precise spot on the map, it's listed on the Fix delivery pins page so you can correct it. See Routes & Optimization.
More detail: checking it works, and troubleshooting
Quick Check That It's Working
| Check | How |
|---|---|
| Orders get a map pin | Create a test delivery order with a real address. It should not show up under Fix delivery pins. |
| Routes optimize | Assign two or more stops to a driver. On the driver's Stops tab, tap ↕ Optimize: the stops reorder and show ETAs. |
| Alerts reach the dispatcher | Open the Dispatcher Console on one device. On another device in Driver mode, tap Notify ~5 min on a stop. A Customer ~5 min away card should pop up on the dispatcher's feed. |
Troubleshooting
| Problem | What to do |
|---|---|
| Addresses aren't getting map pins | Check that the address is complete and real. If correct addresses still won't pin, contact support. |
| ↕ Optimize doesn't reorder stops | The phone must share its location, because the app starts the route from where the driver is. Stops without a map pin stay where they are and aren't routed, so fix them under Fix delivery pins first. |
| Customer doesn't get a text | Someone has to tap Text (dispatcher) or Notify ~5 min (Both mode). That opens their phone's own messaging app, and Brother POS never sends the text by itself. |
What's Next?
- Routes & Optimization: how stops, delivery windows and ETAs come together.
- The Driver App: what your drivers do on the road.
- Dispatcher Console: assign drivers and keep customers in the loop.
- Delivery Zones: set your coverage area and fees.