Turning On Delivery
In-house delivery lets your own drivers take orders out, follow an optimized route, let customers know they're almost there, and collect cash at the door. The good news: there's almost nothing to set up. The maps, routing, and alerts are all handled for you.
Switch It On
- Go to Settings > Edit Settings.
- Open the Sales & Integrations tab.
- Turn on Enable Local Delivery.
- Save.
That's it — delivery is now available to your drivers and dispatchers.
You don't need a Google account, a maps key, or any kind of technical setup. Those pieces are managed for you behind the scenes — flip the switch and you're ready.
What You Get Automatically
Once delivery is on, these work out of the box:
| Feature | What it does |
|---|---|
| Map pins | Every delivery order's address is placed on the map for you. |
| Optimized routes | A driver taps Optimize and the stops reorder into the fastest path. |
| Live ETAs | Each stop shows an estimated arrival time based on real traffic. |
| "Almost there" alerts | A driver can let the customer (or the dispatcher) know they're about 5 minutes away. |
No setup, no accounts, no keys — your team just starts using it.
Even If the Map Is Unavailable
If maps are ever temporarily unavailable, delivery keeps working. Drivers can still claim orders, deliver them, and record cash collected. You simply won't see map pins, automatic route ordering, or ETAs until it's back. Nothing breaks or gets lost.
If an address can't be placed on the map, it shows up under Fix delivery pins so you can correct it by hand — see Routes & Optimization.
Quick Check That It's Working
| Check | How |
|---|---|
| Orders get a map pin | Create a test delivery order with a real address — within a moment it should appear on the map (and not in Fix delivery pins). |
| Routes optimize | On a route with two or more stops, tap Optimize — the stops reorder and show ETAs. |
| Alerts reach the dispatcher | In the Dispatcher Console, have a driver tap Notify ~5 min — a card should pop up in the feed. |
Troubleshooting
| Problem | What to do |
|---|---|
| Addresses aren't getting map pins | Double-check the address is complete and real. If correct addresses still won't pin, contact support — it's handled on our side. |
| Optimize doesn't reorder stops | The route needs at least two stops that have map pins. Fix any unpinned addresses under Fix delivery pins first. |
| Customer doesn't get a text | The driver or dispatcher has to tap Text — it opens their phone's own messaging app. Brother POS never sends the text by itself. |
What's Next?
- Routes & Optimization — How stops, delivery windows, and ETAs come together.
- The Driver App — What your drivers do on the road.
- Dispatcher Console — Track drivers and keep customers in the loop.
- Delivery Zones — Set your coverage area and fees.