Stores and Stock Transfers

Owner

Use this page to open any of your stores, move stock between them, and see every store's stock side by side — from the Stores, Stock Transfers, Inventory, Inventory Lookup and Networks tabs of the owner portal.

Quick steps

To open a store's back office: on the Stores tab, click Enter Store on its card. Click Owner in the top navigation to come back.

To move stock to another store:

1. Open the Stock Transfers tab and click New Transfer (or Send stock on a store card).
2. Under Where is it going?, pick the From store and the To store.
3. Add the products and quantities, and check where each one lands at the other store.
4. Click Transfer now (or Send transfer if the other store counts transfers in).

To see who has what: open the Inventory tab. Each row is a product, each column a store. Red means out, yellow means low. Click Out somewhere, in stock elsewhere to find stock worth moving, then Transfer on the row.

Common questions

How do I change a store's settings? Settings belong to each store. Click Enter Store, go to Settings, make your changes, then click Owner to come back.

Can my managers move stock without me? Yes. Managers and admins can send and receive transfers between the stores they run, from Stock Transfers in the store's back office.

Can I fix a count without entering the store? Yes. On the Inventory tab, tap the store's number for that product, pick Count, Add or Remove, and click Save.

How do I add a new store? Contact Brother POS support. Once it's linked to your account, it appears on the Stores tab and in every owner report.

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More detail: your stores

Your Stores

The Stores tab (My Stores) shows a card for each of your active stores.

On the card	What it is
Store name	The store's name.
Web address	The store's own address, for example storename.brotherpos.ca. Staff sign in here.
Address and phone	When the store has them.
People	How many people work at the store. Click it to open the People list for that store.
On the way in	How many stock transfers are on their way to this store and waiting to be received. It's highlighted when there are any; click it to see the transfers In transit to this store.
Enter Store	Opens the store's back office.
Send stock	Starts a new stock transfer from this store. Only shown when you have more than one store.
Add person	Adds a person, starting them at this store.

Entering a Store

Click Enter Store on a store card, or in the Store Performance table on the Dashboard. Brother POS opens that store's back office at its own web address, where you have its settings, products, reports and everything else.

To come back to the owner portal, click Owner in the top navigation.

To hop straight from one store to another, open your account menu and use Switch Store — see Switching between stores.

Changing a Store's Settings

Settings belong to each store. Click Enter Store, go to Settings, make your changes, then click Owner to come back.

Adding a Store

Contact Brother POS support to add a store. Once it's set up and linked to your account, it appears on the Stores tab and in every owner report.

More detail: stock transfers

Stock Transfers

The Stock Transfers tab moves stock between your stores without signing in to either one. It works the same way as Stock Transfers inside a store's back office, with two differences: you pick the store the stock comes from as well as where it goes, and the list covers every store you run.

For the full walkthrough — choosing products, which product each line lands on at the other store, shelves, what gets refused, and what arrives — see Stock Transfers.

The transfer list

Stock Transfers — Move stock between the stores you run — lists every transfer in or out of your stores, newest first, 25 per page.

• Filter with All, Incoming, Outgoing or In transit.
• Columns: Transfer (the number), From → To, Products, Status, Sent and By.
• Export CSV downloads the whole list, with quantities sent and received, who sent and received each one, and when.
• Waiting to be received: when transfers are on their way to one of your stores, a panel at the top says so (for example "2 transfers are on their way and waiting to be received"), with a Receive button next to each (the five most recent are listed).

Starting a transfer

1. Click New Transfer at the top right (or Send stock on a store card, which fills in From for you).
2. Under Where is it going?, pick the From store and the To store. The swap button between them flips the two.
3. Add the products and quantities, check where each one lands at the other store, and add any notes.
4. Click Transfer now — or Send transfer when the other store counts transfers in. In that case you can also tick Receive it now too — I'm moving it myself to count it in on the spot.

The To list only offers your other stores; a store can't send to itself. If a line can't go through, nothing moves and the form tells you why — see What gets refused.

The receiving step

At the bottom of the list, Receiving step lists your stores with a Turn on / Turn off button each:

• Off (Transfers land right away) — the stock lands at the other store the moment it's sent. This is the default.
• On (Counts transfers in) — the stock leaves the sending store and waits In transit until someone at the receiving store counts it in. Any shortage is recorded on the transfer, and it can be cancelled until it's received.

Each store decides for the transfers coming to it. See Straight away, or counted in.

You don't have to do it yourself

Managers and admins can send and receive transfers too, between the stores they run, from Stock Transfers in the store's back office. Give an area manager the Manager role at each of their stores under People, and they can move stock between them without you. See Who can transfer stock.

More detail: inventory across stores

Inventory Across Stores

The Inventory tab shows how much of each product every one of your stores has, side by side — and lets you fix a count, add or remove stock, and retire a product without entering each store. It's there when you run two or more stores. You can also open it from Inventory across stores → on the Dashboard's Inventory Overview.

Area managers get it too

Someone who is an admin or manager at two or more of your stores sees the same grid, over the stores they run: in a store's back office, go to Products and click Across stores.

Each row is a product and each column is one of your stores, with a Total at the end.

In a store's column	What it means
A number	How much that store has on hand. Weighed products show g (grams); everything else is units. For a store that keeps stock in more than one spot (sales floor, back room), it's the whole store.
Red	Out of stock — zero, or below zero if the store sold more than the system showed.
Yellow	Low — at or below the product's own low-stock level.
—	The store doesn't carry it.

The Total adds up what's on hand. A store that's below zero counts as nothing in the total, so it doesn't hide stock sitting at another store. When stores count a product in different units, the Total reads mixed.

How products are lined up

A product doesn't need the same name at every store to share a row. Brother POS matches it by:

1. SKU or barcode first (including any extra barcodes the product has), then
2. The same name and brand, as long as both are sold the same way (by weight or by the unit).

Each size of a product gets its own row — for example Pink Kush – 3.5g and Pink Kush – 7g. Only active products are shown.

If a product is on two rows when it should be on one, give it the same SKU or barcode at both stores.

Finding products

• Search — part of a name, a SKU, a barcode or a brand.
• Category — categories belong to each store, so this matches by name at every store. Picking Flower also includes the categories inside it.
• Brand and Stores — narrow the grid to one brand, or to some of your stores.
• Sort by — Name, Total stock (most first) or Brand.
• Click Show to apply. Clear starts over.

The quick buttons above the grid:

Button	Shows
All	Every product.
Out somewhere, in stock elsewhere	Products one store has run out of while another still has some — the ones worth moving.
Low anywhere	Products running low at one or more stores.
Out everywhere	Products none of your stores have. Time to reorder.

The page address keeps your filters, so you can bookmark it or send it to someone who also runs these stores.

Stock value

The cards above the grid show the stock value at cost for each store and for all of them together, for the products the grid is showing. Each card also counts how many of those products are out or low at that store. Stock below zero counts as nothing.

Counting, adding and removing stock

Tap a store's number to open a box for that product at that store. Pick what happened:

Choice	Use it for	What you enter
Count	You counted the shelf.	Counted — what is there now. The difference is recorded as a count.
Add	Stock came in.	How many came in, and optionally the Cost per unit so the product's cost stays right.
Remove	Stock left, other than a sale.	How many left, and Why: Damaged, Expired / spoiled, Returned to supplier, Store use / sample, Lost / stolen or Other.

For a store that keeps stock in more than one spot, pick Where — and for a count you must pick the spot you counted. Click Save: the number, its colour and the row's Total update straight away. These changes go on the store's stock history just like a change made on the product's own page.

You can change stock at a store you own, a store where you're an admin, or a store where your role has Adjust Stock. At any other store the box says "You can see this store's stock but not change it."

The box also has Open product (price, details, delete), which opens the product at that store.

Adding a product

Click Add product at the top, then pick the store under Add it at…. That store's new-product page opens.

Deactivating or deleting a product at some stores

Click Deactivate… on a product's row. A box lists the stores that carry it, with their stock. Tick the stores, then pick:

• Deactivate — off the register and the online store. Its stock and sales history stay, and you can switch it back on from the product's page.
• Delete — gone from the store's product list. Past sales keep it. Use Deactivate if it might come back.

If a ticked store still has stock, the box says so first ("Still in stock at …"). Click Deactivate at … store(s) or Delete at … store(s). Each store is done on its own: a store where you can't change products is refused ("You can't change products at …") and the others still go through. The store's cell changes to — straight away, and the row disappears once no store carries the product.

Moving stock where it's needed

Each row has a Transfer button when a store has some of that product. It opens a new stock transfer from the store holding the most, with the product already added. Pick the store it goes to and how much, and send.

Exporting

Export CSV downloads the grid as you've filtered it — every page, with the same columns.

More detail: inventory lookup

Inventory Lookup

The Inventory Lookup finds which of your stores has a product. It's switched on for a store by Brother POS support. When you run two or more stores, the Inventory tab does the same search with more detail, so the Lookup moves to a link at the bottom of that page — use it when you want to find a product by its strain.

1. Type in Search by product name or SKU — part of a name, or an exact SKU.
2. Click Search.

Each match is one row per store:

Column	What it shows
Store	Which store has it.
Product	The product's name at that store.
SKU	Its SKU there.
Availability	In stock, Low or Out of stock, with the exact quantity on hand next to it.

• Low means 14 g or less for products sold by weight, or 5 or fewer for everything else.
• The search also finds the same product at your other stores when it's linked to the same catalog product or strain, even if a store named it differently.
• Only active products are searched. Deleted products and products still being set up from an intake are left out, so you're never sent to a store for stock that isn't really on its shelf.
• Quantities are what's available — anything set aside for a reservation is already taken off.

More detail: networks

Networks

The Networks tab appears when the multi-brand network feature is switched on for one of your stores. A network runs several branded stores from one master catalog: you describe each product once, and each brand shows it its own way — its own name, price and whether it carries it at all.

Creating a network

On Multi-Brand Networks, under Create a network:

1. Enter the Network name.
2. Pick the Inventory mode: Each store sells its own stock, or Stores share one pool of stock (a pooled network).
3. Tick Stores keep the network's product names if brands shouldn't rename products.
4. Tick the Member stores.
5. Click Create network.

You can also add or remove stores later, from the network's page (see Adding and removing stores).

Your networks are listed above the form with their inventory mode (in the same plain words) and number of member stores. Click Open to manage one.

The network page

Section	What it's for
Master catalog	Every master product, with its name policy and cost. Click Edit to open one.
Pooled stock	Only when stores share one pool of stock: each master product's stock On hand, Reserved and Available.
Clone Detector	Only when switched on: pairs of member stores whose menus look alike, with a similarity percentage and suggestions to keep each brand distinct (different pricing, descriptions, names or product range).
Member stores	Each brand, with a Potency setting: Hidden, Show when available or Show with source. It saves as soon as you change it. Also where you add and remove stores.
Pricing profiles	Named pricing rules brands can use, for example a multiplier of ×1.2. Enter a name, pick the mode and value, and click Add.

Adding and removing stores

To add a store, go to Member stores on the network's page, pick it under Add a store and click Add. The list shows your own stores that aren't in this network yet. If one of them is in another of your networks, it says so ("moves from …") — adding it takes it out of that one.

After adding a store, open each master product and fill in the new store's row in the Listing matrix, then save with Sync to stores after save ticked (or click Sync now). That's how the network's products reach the new store.

To remove a store, click Remove next to it and confirm. Its products stay exactly as they are, but master product changes no longer reach it. When stores share one pool of stock, a store can't be removed while it has orders holding shared stock — try again once they're done.

Master products

1. Click New master product.
2. Fill in Name, Cost, Unit type, Name policy (free lets brands rename it; locked doesn't), Packaging type and Description.
3. Click Create master product. The edit page opens.

On the edit page:

• Source of Truth holds what's the same everywhere: name, cost, name policy and unit type.
• The Listing matrix has a row per brand: Display name (greyed out when the name is locked), Price override (leave it blank for Auto), Pricing profile and Carried.
• Click Save. With Sync to stores after save ticked, the change is then sent to the member stores. Sync now at the top sends it straight away.

A brand's price comes from its Price override, else its Pricing profile, else the master's Cost. If a store ends up with no price at all, Sync now tells you: "Synced, except: …. Give those stores a price, or the master a cost." Unticking Carried switches the product off at that brand.

Deleting a master product (the Delete link, then confirm) switches off the product it made at every member store, so no store keeps selling something the network no longer manages. The products are kept, switched off, so their sales history stays.

What keeps networks apart

• A listing stays inside its own store and network. Only that store's own categories and that network's own pricing profiles are accepted on a listing. Anything else is dropped rather than saved.
• Syncing only reaches current members. A store that has left the network, or has been switched off, is no longer updated by it.
• A shared store can't be pulled away. If you co-own a store with someone else and it already belongs to their network, it isn't offered when you create or add to yours, and it stays where it is. Agree it with the other owner first.

More detail: troubleshooting

Troubleshooting

Problem	What to do
A store is missing from the Stores tab	Only active stores linked to your account show. Contact Brother POS support.
No Send stock button	You have only one store in the owner portal.
"On the way in" shows a number	Transfers are waiting to be counted in at that store. Click it, open each one and receive it. Turning the receiving step off only changes transfers sent after that — the ones already on the way still need receiving.
No Inventory tab	You run only one store in the owner portal.
No Inventory Lookup or Networks tab	The feature isn't switched on for any of your stores, or (Inventory Lookup) you run two or more stores — it's linked from the bottom of the Inventory tab.
The same product shows on two rows in Inventory	The stores don't share a SKU or barcode and the names or brands differ. Give it the same SKU or barcode at both stores.
A store isn't in my network	Open the network and use Add a store under Member stores. If the store isn't in the list, it's already in the network, it's in another owner's network, or it's switched off.

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What's Next?

• Stock Transfers — The full guide to sending, receiving and what arrives.
• People and Access — Give area managers the stores they run.
• Owner Dashboard — The combined overview.