Receipts

Cashier Manager Admin

After every completed sale, Brother POS can print a receipt automatically. This guide covers what appears on receipts, how to configure auto-printing, and how to reprint receipts from sales history.

Receipt Contents

A standard Brother POS receipt includes the following sections, from top to bottom:

Header

• Store name
• Store address (street, city, province, postal code)
• Store phone number

Transaction Details

• Date and time of the sale
• Receipt/sale number (unique identifier)
• Register name (which register processed the sale)
• Clerk first name (who processed the sale -- server-side receipts show first name only; can be hidden via hide_cashier_on_receipt store setting)

Line Items

Each product sold appears as a line item showing:

Field	Description
Product name	Name of the item
Quantity	Number sold (or weight for weight-based products)
Unit price	Price per unit or per gram
Line total	Quantity x Unit price
Modifiers	Any selected modifiers listed below the item name
Discount	Item-level discount (if applied)

Freebie items appear with a $0.00 price and are clearly marked as promotional items.

Totals Section

• Subtotal -- sum of all line items before discounts and tax
• Discount -- any order-level discount applied (with reason if provided)
• Tier Discount -- loyalty tier discount (if applicable)
• Promotion -- campaign discount (if applicable)
• Tax -- depending on configuration:
  • Server-side receipts: Single tax line formatted as "Tax (13%): $5.07". In split tax mode, separate lines for GST and PST with their rates.
  • Client-side (browser) receipts: Single "Tax:" line with no rate label.
• Total -- final amount charged

Payment Section

• Payment method (Cash, Debit, E-Transfer, Store Credit, or Split)
• Amount tendered (for cash payments)
• Change given (for cash payments)
• For split payments, each method and its amount are listed separately

Footer

• Custom footer text from the single receipt_footer store setting field (e.g., return policy, promotional message)
• Hardcoded "Thank you for your business!" message printed after the custom footer

Auto-Print Receipts

How Auto-Print Works

When auto-print is enabled on a register, receipts print automatically as soon as a sale is completed. No action is required from the cashier.

Configuring Auto-Print

Auto-print is configured per register by an admin:

1. Go to Admin > Registers (accessible from the Settings or Cash Drawers page).
2. Select the register to configure.
3. Enable Auto-print receipts.
4. Select the receipt printer to use.
5. Save the settings.

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Each register can have different auto-print settings. For example, Register 1 might auto-print while Register 2 does not.

Disabling Auto-Print

If auto-print is not enabled, receipts must be printed manually:

• From the Sales History panel, find the sale and tap Reprint Receipt.
• This is useful for stores that only print on request.

Open Drawer Only Mode

Some registers are configured to open the cash drawer on sale completion without printing a receipt. This is the "open drawer only" mode -- the drawer kicks open but no paper is printed.

Reprinting Receipts

You can reprint a receipt for any past sale from the Sales History panel.

Steps to Reprint

1. Open the Sales History panel in the cart pane.
2. Find the sale you want to reprint. You can browse recent sales or search.
3. Tap the sale to view its details.
4. Tap Reprint Receipt.
5. The receipt is sent to the register's configured receipt printer.

When to Reprint

Common reasons to reprint a receipt:

• Customer requests a copy (lost receipt, expense report)
• Printer ran out of paper during original print
• Receipt was not legible
• Manager needs a copy for records

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Reprinted receipts are identical to the original. They include all the same details including the original date, time, and clerk name.

Receipt Printer Types

Brother POS supports several receipt printer types:

Printer Type	Connection	Notes
Network ESC/POS	Ethernet/Wi-Fi	Most common. Epson TM-m30II recommended.
CloudPRNT (Star)	Cloud	Star printers that pull print jobs from the server.
Bluetooth	Bluetooth	Paired directly with the device running the POS.
USB via Printer Bridge	USB (through bridge)	USB printers accessed through the Printer Bridge utility.

For printer setup, see Receipt Printing and Receipt Printers.

Receipt Customization

Admins can customize receipt content in Store Settings:

Setting	Description
Store name	Appears at the top of every receipt
Store address	Full address block in the header
Receipt footer	Single custom text field printed at the bottom (a hardcoded "Thank you for your business!" line is always appended after it)
Tax display	Single or split tax mode
Tax label	Custom tax name (e.g., "HST", "GST", "PST")

Receipts for Special Transactions

Void Receipts

When a sale is voided, a void receipt can be printed showing:

• The original sale details
• "VOIDED" stamp/indicator
• Void reason
• Who authorized the void

Return Receipts

Returns are processed through the admin panel, not the POS register. Return receipts are generated from the admin panel and show:

• Items returned
• Refund amount
• Refund method
• Original sale reference

Split Payment Receipts

Split payment receipts list each payment method and amount in the payment section:

PAYMENT
  Cash:          $20.00
  Debit:         $40.00
  ─────────────────────
  Total Paid:    $60.00

Printing Labels

In addition to receipts, Brother POS can print product labels from the sales history if label printing is enabled on the register. This uses a separate label printer (ZPL/EPL format) configured in the admin panel.

The Reprint Labels option appears in the sale details when:

• A label printer is configured and enabled for the register
• The sale contains products that have label templates assigned

For label printing setup, see Label Printing.

Troubleshooting Receipt Printing

Problem	Solution
Receipt does not print	Check that the printer is powered on, connected, and selected in register settings
Receipt prints garbled text	Verify the printer is set to ESC/POS mode, not PCL or another protocol
Receipt is faded	Replace the thermal paper roll or check the print head
Auto-print stopped working	Confirm auto-print is still enabled in register settings
Bluetooth printer disconnected	Re-pair the Bluetooth printer in device settings

For more troubleshooting, see Printer Issues.

What's Next?

• Completing Payment -- the payment flows that trigger receipt printing
• Sales History -- finding past sales to reprint
• Receipt Printing Hardware -- setting up receipt printers
• Receipt Printers Admin -- configuring printers in the admin panel