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Receipts

Cashier Manager Admin

Use this page to reprint or email a receipt, and to turn automatic receipt printing on or off for a register.

Quick steps​

To reprint a receipt:

  1. Clear the cart. Sales History shows in the cart panel on the right whenever the cart is empty.
  2. Find the sale in the list and tap it.
  3. Tap Print. The receipt prints on this register's receipt printer with the sale's original receipt number.

To show or email a receipt (stores without receipt printing):

  1. Tap View receipt on the screen after the sale, or on the sale in Sales History.
  2. Tap Email to send it to the customer's email on file, or type an Email address and tap Send. Tap Print to use the device's own print window.

To turn automatic printing on or off:

  1. On the register, tap the gear icon in the top bar.
  2. Under Printing Options, tick or untick Print receipts after sales.
note

Printed receipt labels ("Subtotal", "Total", "Payment" and so on) are always in English, whatever language the register is set to.

Common questions​

Why don't I see a Print button on a sale? It isn't shown for voided sales, or when receipt printing isn't turned on for your store. Use View receipt instead.

Can the customer get their receipt by email every time? Yes. An admin ticks Enable Email Receipts under Settings → Notifications. Customers with an email on file then get it after each sale, and the screen says Receipt emailed to their address.

Does each register print on its own setting? Yes. Register 1 can print automatically while Register 2 doesn't.

Can I change what's printed at the top or bottom? An admin can set a Receipt Header and Receipt Footer (for example your return policy) in Settings on the Hardware & System tab.

More detail: what's on a receipt

What's on a Receipt​

A receipt has the following sections, from top to bottom. Some lines only appear when they apply, and the exact layout can vary slightly depending on your printer.

  • Store name
  • Store address, phone number and email, if set
  • Your receipt header text, if you've set one

Sale Details​

  • Receipt number
  • Date and time
  • Cashier name (leave it off with Hide Cashier Name on Receipts; see below)
  • If a customer is attached: Customer name with their loyalty tier, their Member Code, and their Points Balance

Line Items​

Each item shows:

WhatDetails
Item nameThe product name
Quantity × priceFor example 2 x $12.50, grams for a weighed item (14g), or the pack for a pack or case line (2 × Box (10 units))
Line amountBefore any item discount
DiscountIts own line under the item, if the item was discounted
ModifiersListed under the item, with any extra charge

Free items from a promotion are marked FREE with the promotion's name, for example FREE - Free Pre-Roll Friday.

Totals​

  • Subtotal
  • Discount lines, such as Order Discount, when they apply
  • Tax: a single tax line, or separate GST and PST lines with their rates in split tax mode, for example GST (5%) and PST (6%). The single tax line shows the rate on some printer setups (Tax (13%)) and just Tax on others. An additional tax (such as a vapour tax) gets its own line with its rate, for example Vapour Products Tax (20%). If your store charges no tax, printed receipts leave the tax line off, unless the sale itself carried tax.
  • Delivery Fee or Shipping, on delivery and shipped orders
  • Card Surcharge and Cash Rounding, when they apply
  • Total

Payment​

  • Payment: Cash, Card, E-Transfer, Store Credit, Gift Card, House Account, or Split
  • For cash: Tendered and Change
  • For card payments through a connected payment terminal: the card type, last four digits and authorization code, when the terminal sent them
  • For a phone or online order that hasn't been paid yet: Payment Due (how the customer plans to pay) instead of Payment

Savings, Store Credit and Loyalty​

  • YOU SAVED: each discount on the sale (order discount, loyalty reward with its points cost, loyalty tier discount, promotion, bulk pricing savings and so on), plus the total you saved
  • STORE CREDIT: the amount Applied and the customer's Remaining balance, when store credit was used
  • LOYALTY POINTS: points Before, Earned, Redeemed, and the new Balance, when a customer with loyalty points is attached
  • A YOU WON! section if the customer won a promo game
  • Your receipt footer text (for example a return policy)
  • If you haven't set a footer, a Thank you! line prints instead. Some printer setups print a thank-you line as well as your footer.

Split Payment Receipts​

A split payment lists each method with its amount:

Payment:                           Split
  Cash:                           $20.00
  Card:                           $40.00

Cash change and card details print under the part they belong to.

More detail: automatic printing, reprinting and on-screen receipts

Automatic Receipt Printing​

How It Works​

When a register is set to print receipts after sales, a receipt prints as soon as each sale is completed. The cashier doesn't need to do anything.

Turning It On or Off​

Automatic printing is set for each register. There are two places to change it:

  • Admin panel: open Registers (from the Cash Drawers page or the Hardware & System tab in Settings), edit the register, and tick Auto-print receipts after sales.
  • At the register: tap the gear icon in the top bar, and under Printing Options tick Print receipts after sales.
info

Each register has its own setting. Register 1 can print automatically while Register 2 doesn't.

Open Drawer Without Printing​

In the register's printer settings, Open drawer without printing (cash sales only) opens the cash drawer after a cash sale without printing a receipt. It can't be on at the same time as Print receipts after sales.

When automatic printing is off, you can still print any receipt from Sales History.

Reprinting a Receipt​

  1. Clear the cart — Sales History shows in the cart panel whenever the cart is empty.
  2. Find the sale. Browse recent sales or search.
  3. Tap the sale to open its details.
  4. Tap Print.
  5. The receipt prints on the register's receipt printer.

The Print button isn't shown for voided sales, or if receipt printing isn't turned on for your store.

Showing a Receipt on Screen​

If your store doesn't use receipt printing, you can still show or send a receipt. Tap View receipt on the success screen after a sale, or on a sale in Sales History. The receipt opens on screen with:

  • Print: prints it through the device's own print window
  • Email: sends it to the customer's email on file (shown only when email receipts are turned on for your store). If there's no email on file, type an Email address and tap Send. When a customer is attached, tick Save to followed by their name to keep that address on their profile.
  • Close

View receipt isn't offered on a sale that was saved offline and hasn't synced yet.

Common reasons to reprint:

  • The customer wants a copy
  • The printer ran out of paper
  • The receipt was hard to read
  • A manager needs a copy for records
info

A reprint uses the sale's original receipt number, date, items and payments.

More detail: emailed receipts, printer types and customizing

Emailed Receipts​

Brother POS can email receipts automatically:

  1. An admin ticks Enable Email Receipts under Settings → Notifications tab → Email Receipts.
  2. After each completed sale, customers with an email address on file get their receipt by email.
  3. To stop emails for one customer, open their details window at the register, tap Edit, and untick Email receipts after a sale.

When a receipt is going to be emailed, the sale-complete screen says Receipt emailed to followed by the customer's email address. This shows after single-method and split payments. To email a receipt by hand, for example to a walk-in customer, use View receipt (see Showing a Receipt on Screen). See Email Receipts for setup.

Receipt Printer Types​

Brother POS can print receipts on:

PrinterConnection
Network receipt printers (ESC/POS, such as the Epson TM-m30II)Ethernet or Wi-Fi
Star printersBluetooth or network
Bluetooth receipt printersPaired with the device running the register
USB printersThrough the Printer Bridge on the register computer

For setup, see Receipt Printing and Receipt Printers.

Customizing Receipts​

Admins can change what's printed in Settings:

SettingWhat it does
Store name, address and phonePrinted at the top of every receipt
Receipt Header (optional)Extra text under the store details (Hardware & System tab)
Receipt Footer (optional)Text at the bottom, such as a return policy (Hardware & System tab)
Hide Cashier Name on ReceiptsLeaves the cashier's name off register receipts, whichever printer they print on (Hardware & System tab)
GST and PST namesWhat the tax lines are called in split tax mode (Tax & Compliance tab)
More detail: troubleshooting printing

Troubleshooting Receipt Printing​

ProblemSolution
Receipt doesn't printCheck the printer is on and connected, and that the register is set to print receipts after sales
Receipt prints garbled textCheck that the printer type chosen in the register's printer settings matches your printer
Receipt is fadedReplace the thermal paper roll or clean the print head
Automatic printing stoppedCheck Print receipts after sales is still ticked for this register
Bluetooth printer disconnectedRe-pair the Bluetooth printer in the device settings

For more help, see Printer Issues.

What's Next?​