Split Payments

Cashier Manager Admin

Sometimes a customer wants to pay part of their total with one method and the rest with another -- for example, $20 in cash and the remainder on debit. Brother POS handles this through the split payment flow.

When Split Payments Are Available

The SPLIT button appears below the main payment buttons when more than one payment method is enabled in your store settings. If only one method is enabled (e.g., cash only), the split button does not appear since there is nothing to split between.

Opening Split Payment

1. Ensure items are in the cart and the total is ready.
2. Tap the SPLIT button.
3. The Split Payment modal opens.

The Split Payment Modal

The split payment modal shows:

• Total Due at the top -- the full sale amount.
• Remaining balance -- how much is still unpaid (decreases as you add payments).
• Payment entries -- a list of payments you have added so far.
• Payment method selector -- buttons to choose the method for the next payment.
• Amount input -- field to enter the partial payment amount.
• Quick amount buttons -- Remaining, Half, $20, and $50 buttons to quickly fill the amount field.
• Add Payment button -- adds the entered amount as a payment entry. When debit is selected with a terminal integration enabled, this button reads "Send to Terminal" instead.

Step-by-Step: Processing a Split Payment

Example: $60 total, customer pays $20 cash and $40 debit

1. Tap SPLIT to open the modal. Total: $60.00, Remaining: $60.00.
2. Select Cash as the payment method.
3. Enter 20.00 in the amount field.
4. Tap Add Payment. The payment entry "Cash: $20.00" appears in the list. Remaining: $40.00.
5. Select Debit as the payment method.
6. Enter 40.00 (or leave blank to use the remaining balance).
7. Tap Add Payment. The payment entry "Debit: $40.00" appears. Remaining: $0.00.
8. Tap Complete Sale to finalize the transaction.

Payment Method Options

The available methods in split payment match your store's enabled payment types:

Method	Available When
Cash	Cash payments enabled
Debit	Debit payments enabled
E-Transfer	E-Transfer payments enabled

warning

Store Credit is not available as a split payment method. To use store credit, apply it as the sole payment method or have the customer pay the difference separately.

info

When a payment terminal integration is enabled, the "Debit" option in split payment sends the partial amount to the terminal for processing, just like a regular debit payment.

E-Transfer Reference

When adding an e-transfer payment in split mode, a reference field appears so you can record the transaction ID or confirmation code for that specific partial payment.

Removing a Payment Entry

If you made a mistake, you can remove a payment entry before completing the sale:

1. Find the payment entry in the list.
2. Tap the X or delete button next to it.
3. The amount is returned to the remaining balance.

Completing the Split Payment

The Complete Sale button is enabled only when the remaining balance reaches $0.00 (all payments add up to the total).

When you tap Complete Sale:

1. The sale is recorded with all payment entries.
2. Each payment method is logged separately in the sale record.
3. The receipt shows all payment methods used.
4. The success screen appears.

warning

You cannot complete a split payment if the total of all entries does not match the sale total. The remaining balance must be exactly $0.00.

Cash in Split Payments

When one of the split payment entries is cash:

• The cash amount is included in the register's expected cash calculation for drawer reconciliation.
• The cash drawer opens when the sale completes (if configured).
• No change calculation is performed for split cash payments -- enter the exact cash amount the customer is paying. Change is only calculated in the standalone cash payment modal.

tip

If the customer wants to pay $23.47 in cash and the rest on debit, enter exactly $23.47 as the cash portion. Unlike the regular cash modal, the split payment flow does not calculate change -- so round the cash amount to what the customer actually hands you and adjust the debit portion accordingly.

Terminal Processing in Split Mode

When adding a debit payment in split mode with a payment terminal configured:

Payment Terminal

1. Add the debit amount as a payment entry.
2. The system sends the partial amount to the configured payment terminal.
3. The modal shows a "Present card on terminal..." status.
4. Once approved, the entry is confirmed and the remaining balance updates.
5. If declined, you can retry or remove the entry and try a different method.

Terminal Status in Split Mode

The split payment modal shows terminal status messages inline:

Status	Meaning
Present card on terminal	Terminal is ready for the customer
Approved	Partial payment was successful
Declined	Partial payment was declined (with reason)
Terminal busy	Terminal is processing, please wait

If a terminal payment is declined, you can:

• Retry the same amount on the terminal
• Change the amount
• Remove the entry and try a different payment method

Split Payment on Receipts

The receipt for a split payment shows all payment methods used:

Payment Method:
  Cash:        $20.00
  Debit:       $40.00
  Total Paid:  $60.00

Each method and its amount are listed, making reconciliation straightforward.

Split Payments in Reports

In sales reports, split payments are recorded with all their payment entries. The cash portion counts toward cash drawer totals, and the debit portion counts toward card totals. This ensures accurate reconciliation across all payment methods.

Common Split Payment Scenarios

Customer Wants to Pay Part Cash, Part E-Transfer

1. Open split payment.
2. Add the cash portion.
3. Add the e-transfer portion with the reference number.
4. Complete the sale.

Customer Changes Their Mind

If the customer decides not to split after opening the modal:

• Remove all payment entries.
• Tap Cancel to close the split modal.
• Use one of the regular payment buttons instead.

Limitations

• Each payment entry must be a positive amount (you cannot enter negative amounts in split mode).
• The sum of all entries must exactly equal the sale total.
• Split payments cannot be partially completed -- you must add entries for the full amount before finalizing.
• Change is not calculated for individual split entries (only in the standalone cash payment modal).

What's Next?

• Completing Payment -- single-method payment flows
• Receipts -- how split payments appear on receipts
• Cash Drawer Sessions -- how split cash amounts affect drawer reconciliation
• Sales History -- reviewing completed split payment sales