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Sale Campaigns

Admin

Sale campaigns let you run time-limited promotions that automatically apply discounts at the POS register. You define which products or categories are included, the discount type and amount, and the start and end dates. When a campaign is active, eligible products are discounted automatically -- no cashier action needed.

Sale campaigns list

How Sale Campaigns Work​

  1. An admin creates a campaign with a date range and discount rules.
  2. When the campaign's start date arrives, it activates automatically.
  3. At the POS register, products included in the campaign show their discounted price.
  4. Cashiers see a visual indicator that a campaign discount is applied.
  5. When the end date passes, the campaign deactivates and prices return to normal.

No manual activation or deactivation is required -- campaigns are fully date-driven.

Accessing Sale Campaigns​

  1. Log in to the Admin Panel.
  2. Navigate to the Products page.
  3. Open the dropdown menu on the Products page and select Sales Campaigns.

The campaigns list shows all campaigns organized by status: Active, Scheduled (upcoming), and Expired (past).

Campaign Types​

Brother POS supports nine campaign types:

TypeDescription
DiscountPercentage or dollar amount off eligible products.
Freebie ThresholdCustomer gets a free item when cart meets a spend threshold.
BOGOBuy one, get one free (or discounted).
Buy X Get YBuy a specified quantity of one product, get another product free or discounted.
BundleDiscounted price when specific products are purchased together.
Mix & MatchDiscount when purchasing from a group of eligible products.
Tiered QuantityDiscount increases with quantity purchased.
Choice RewardCustomer chooses a reward from a selection of options.
Loyalty BonusAdditional discount for customers in specific loyalty tiers.

Understanding the Campaigns List​

Campaigns are displayed as cards with the following information:

  • Colored type stripe along the edge indicating the campaign type.
  • Type icon for quick visual identification.
  • Campaign name.
  • Status badge (Active, Scheduled, or Expired).
  • Deal summary showing the discount type and amount.
  • Description (if provided).
  • Meta information: number of targeted products, Auto-apply or Manual mode, and date range.
  • Action buttons for editing or deleting the campaign.

Campaign Statuses​

StatusMeaningColor
ActiveThe campaign is currently running. Discounts are being applied at the POS.Green
ScheduledThe campaign is set up but has not started yet. It will activate on the start date.Amber/yellow
ExpiredThe campaign has ended. Discounts are no longer applied.Grey

Creating a Sale Campaign​

Step-by-Step​

  1. Click New Campaign at the top of the campaigns list.
  2. Fill in the campaign details:

Basic Information​

FieldRequiredDescription
Campaign NameYesA descriptive name for internal reference (e.g., "Summer Sale 2026", "420 Week Special").
DescriptionNoOptional notes about the campaign purpose or rules.
Application TypeYesControls how the discount is applied. Automatic applies the discount as soon as an eligible product is added to the cart. Manual requires the cashier to select and apply the campaign at the POS.

Discount Configuration​

  1. Choose the Discount Type:
TypeDescriptionExample
Percentage OffA percentage discount on the product price.20% off
Dollar Amount OffA fixed dollar amount subtracted from the product price.$5.00 off
  1. Enter the Discount Value:
    • For percentage: Enter the percentage (e.g., 20 for 20% off).
    • For dollar amount: Enter the dollar value (e.g., 5.00 for $5 off).
Discount applies to the pre-tax price

All discounts are applied to the product's pre-tax price. Tax is then calculated on the discounted amount.

Targeting​

  1. Choose what the campaign applies to:

All Products -- Every product in your catalog is discounted.

Specific Categories -- Only products in selected categories are discounted.

  • Click Select Categories.
  • Check the categories you want to include.
  • All products within those categories are eligible.

Specific Products -- Only hand-picked products are discounted.

  • Click Select Products.
  • Search for and select individual products.
  • Only these exact products are eligible.
Category targeting is easier to maintain

If you frequently add new products, targeting by category means new products automatically join the campaign when they are added to the included category. With specific product targeting, you would need to manually add each new product.

Schedule​

  1. Set the Start Date and Start Time for when the campaign should begin.
  2. Set the End Date and End Time for when the campaign should end.
  3. Click Create Campaign.

What Cashiers See at the POS​

When a sale campaign is active, the POS register shows:

  • Discounted price on the product card (with the original price crossed out).
  • Campaign badge indicating the product is on sale.
  • Line item discount in the cart showing the campaign name and discount amount.
  • Automatic application -- cashiers do not need to select or apply the campaign manually. It applies as soon as the eligible product is added to the cart.
Multiple campaigns on the same product

If a product is eligible for multiple active campaigns, Brother POS applies the campaign that gives the customer the best price. Campaigns do not stack.

Editing a Campaign​

You can edit campaigns at any time, including active ones.

  1. Click the Edit button on the campaign card.
  2. Update any fields (name, discount, targeting, dates).
  3. Click Save Changes.

Changes to active campaigns take effect immediately at the POS. Cashiers will see updated prices on their next product search or page refresh.

Editing active campaigns

Changing the discount amount or targeting on an active campaign affects all future sales immediately. Transactions already completed with the old discount are not modified.

Extending a Campaign​

To extend a campaign that is about to expire or has already expired:

  1. Click the Edit button on the campaign card.
  2. Update the End Date to a later date.
  3. Click Save Changes.

If the campaign was expired, it reactivates automatically (as long as the current date falls within the new date range).

Campaign and WooCommerce Sync​

If your store has a WooCommerce integration, sale campaigns can sync to your online store:

  • Campaign discounts are pushed to WooCommerce as sale prices.
  • Start and end dates are synced so online and in-store promotions run simultaneously.
  • When the campaign ends, WooCommerce prices revert to regular pricing.

See WooCommerce Product Sync for details on configuring this sync.

Best Practices​

  1. Name campaigns clearly. Use descriptive names like "Back to School 15% Off Accessories" rather than "Sale 1." Future you will thank present you.
  2. Schedule in advance. Create campaigns ahead of time with future start dates. This avoids rushing on the promotion start day.
  3. Test before launch. For important promotions, create the campaign with a start date of "now" and verify prices at the POS before the sale goes public.
  4. Avoid overlapping campaigns on the same products. While Brother POS handles this gracefully (best price wins), it can confuse staff and make performance analysis difficult.

Common Workflows​

Creating a weekend flash sale​

  1. Click New Campaign.
  2. Name it "Weekend Flash Sale - 25% Off Edibles."
  3. Set Discount Type to Percentage Off, Value to 25.
  4. Under Targeting, select Specific Categories and check "Edibles."
  5. Set Start Date to Friday 6:00 PM and End Date to Sunday 11:59 PM.
  6. Click Create Campaign.

Running a store-wide holiday sale​

  1. Click New Campaign.
  2. Name it "Holiday Sale - 15% Off Everything."
  3. Set Discount Type to Percentage Off, Value to 15.
  4. Under Targeting, select All Products.
  5. Set start and end dates for the holiday period.
  6. Click Create Campaign.

Troubleshooting​

ProblemSolution
Campaign is active but products are not discounted at POSVerify the targeting includes the product. Check that the product is in the targeted category.
Wrong discount amount showingOpen the campaign and verify the discount value. Remember that percentage discounts are on the pre-tax price.
Campaign did not start on timeCheck the start date and time. Ensure the timezone is correct in your store settings.
Products show sale price after campaign endedRefresh the POS page. If the issue persists, check the campaign end date -- it may have been accidentally extended.
Two campaigns applying to the same productBrother POS applies the best price. If this is unintentional, adjust the targeting on one of the campaigns to exclude the overlapping products.

What's Next?​