Promo Games

Cashier Manager Admin

Use this page to know what happens when a promo game plays after a sale, how to redeem a customer's winning code, and how to hand out a prize with the Reward button.

Quick steps

When a game plays: you don't need to do anything. A couple of seconds after payment, the game starts by itself on the register and the customer display. If a Choose Your Game! screen appears, let the customer tap a game.

To redeem a winning code on a later visit:

1. Ring up the sale as usual.
2. Scan or type the code (it starts with WIN, JP, BNS or BUY) into the product search. Or type it into the Promo code box in the Apply Discount window and tap Apply code.
3. The Promo Reward window shows the prize. Tap Apply Discount (or Add Free Item for a free product).
4. Complete the sale.

To give a prize from a game at your counter (wheel, plinko board):

1. Tap Reward in the button row under the cart.
2. In Issue a Reward, pick the reward the customer won.
3. Pick the product to give them (add a Note if you like). It goes into the cart at $0.
4. Complete the sale.

Common questions

A game didn't play after the sale. The sale may be under the game's minimum spend, outside its days and hours, or a delivery or shipping order (those never play). Some games also need a customer on the sale.

When does the customer get their prize? Store credit and loyalty points go on their account right away. A free product is usually handed over on the spot (the screen says Collect from your budtender!). A discount prize gives a code to use on a future visit.

A winning code doesn't work. If the sale that won it was voided, the prize is cancelled and the register tells you so.

I don't see a Reward button. It only shows when Promo Games is on and an admin has set up at least one active manual reward.

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More detail: when games play and choosing a game

How Games Trigger

After an in-store or pickup sale is completed, the system automatically checks whether a game plays. Delivery and shipping orders never play games.

In automatic play (the usual setup), each active game is checked in the order the admin set:

1. The sale total must meet the game's minimum spend.
2. If the game requires a customer, one must be attached to the sale.
3. The game must be within its schedule (active days and hours).
4. The game's daily win caps (overall and per customer) must not be reached.
5. The system rolls against the game's win probability to decide the outcome.

The first game that wins ends the check. Store credit and loyalty point prizes can only come up when a customer is attached to the sale, and a free product prize only while that product is in stock.

No cashier action needed

Games start automatically a couple of seconds after payment. Cashiers do not need to do anything to start a game.

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Game Selection

If your store has a Game Credit Threshold set, or the sale included purchased spins, a Choose Your Game! screen appears on the register instead. It shows how many plays are left, and each game is presented as a card showing:

• Game name and type
• The prizes it offers
• The jackpot pool amount (for jackpot games)

The customer taps a game to play it. After each play the screen returns until all plays are used. If only one game can be played, it starts without the choice screen.

In this mode the win probability is not used: every play wins one of the chosen game's prizes (as long as it has a prize that can be given on this sale).

More detail: the four game types

Game Types

Spin the Wheel

A colorful prize wheel with sections for each reward, plus grey "✕" sections that mean no win. The wheel spins and gradually slows to land on a section. When interactive mode is on, the customer taps Tap to Spin! to start it.

Scratch Card

A scratch-off card that reveals the prize underneath. When interactive mode is on, the customer scratches the card on the touchscreen. Otherwise, the card scratches itself.

Slot Machine

Spinning reels that slow down to reveal the result. When interactive mode is on, the customer pulls the lever to start.

Plinko

A ball drops through a board of pegs and bounces into a slot at the bottom. When interactive mode is on, the customer drops the ball. Otherwise, it drops automatically.

In interactive mode, if the customer doesn't play within the time the admin set, the game plays by itself.

More detail: winning, reward codes and redeeming

Winning

When a customer wins:

1. The game animation lands on the winning reward with a celebration effect.
2. The prize details are displayed.
3. A reward code is created: WIN plus 5 letters/numbers for standard wins (e.g., WINA3B5C), JP for jackpots, BNS for bonus rounds, and BUY for purchased spins.

Immediate Rewards

Some reward types are applied automatically at the time of the win:

Reward Type	Application
Store Credit	Credited to the customer's balance immediately
Loyalty Points	Added to the customer's loyalty balance immediately
Discount	A reward code is created for use on a future purchase
Free Product	By default, handed over right away — the screen tells the customer to Collect from your budtender! and one unit comes off stock. If the admin has turned auto-redeem off for that prize, a reward code is created for a future purchase instead.

Redeeming a Win

Discount wins (and free product wins issued as a code) are redeemed on a future visit:

1. Type the code into the Promo code box in the Apply Discount window and tap Apply code, or scan or type the code (WIN, JP, BNS or BUY) into the product search.
2. The Promo Reward window shows the prize. Tap Apply Discount (or Add Free Item for a free product).
3. Complete the sale. The code is marked redeemed when the sale goes through.

Voided sales cancel their prizes

If the sale that won a prize is later voided, the prize is cancelled. The reward code no longer works: entering or scanning it at the register shows a message that the prize was cancelled because the sale that won it was voided. Store credit or loyalty points the prize added are taken back off the customer's account.

More detail: consolation, bonus rounds, jackpots and purchased spins

Consolation

When a customer does not win, the display can show a consolation message (e.g., "Better luck next time!"). The admin chooses whether to show it and what it says, per game.

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Bonus Rounds

Some rewards trigger a bonus round — winning one game unlocks a play on a second game. When this happens:

1. The first game's win is displayed.
2. A "Bonus Round" screen shows for a couple of seconds, then the second game plays.
3. The bonus game plays with guaranteed participation (no probability roll).
4. The bonus win (if any) gets its own reward code.

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Jackpot Display

For games with a progressive jackpot, the current pool amount is shown on the game selection cards and on the customer display. The pool grows with qualifying sales and resets when someone wins the jackpot. A jackpot win shows a special celebration with the pool amount. When the jackpot prize is store credit or dollars off, the customer wins the whole pool.

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Purchased Spins

If the admin has set a spin price on a game (and the Buy Spins feature is on for your store), a game product appears in the POS product catalog (in the "Games" category). When a customer purchases spins:

1. Add the spin product to the cart (quantity = number of spins).
2. Complete the sale normally.
3. The Choose Your Game! screen appears. The customer plays each purchased spin in turn.
4. Each purchased spin wins one of that game's prizes (no probability roll).

More detail: manual rewards (the Reward button)

Manual Rewards (the Reward Button)

Separate from the automatic games above, manual rewards let you hand a customer a free product as a comp or prize — for example, after they spin a physical wheel or plinko board at your counter, or as a "manager's choice" giveaway. You issue these yourself from the Reward button.

The Reward Button

The Reward button appears in the tender bar (the action button row, alongside Discount and Hold). It is available even when the cart is empty, so you can issue a reward as the first thing on a sale.

When the Reward button is shown

The Reward button only appears when Promo Games is enabled and at least one active manual reward has been configured by an admin. If no active manual reward exists, the button stays hidden. Manual rewards are set up under Admin > Promo Games > Manual Rewards.

Issuing a Reward

1. Tap the Reward button.
2. The Issue a Reward window opens. Pick the reward the customer won.
3. Pick the specific product to give them. Use the search box to filter by name or SKU.
   • If the reward's pool has exactly one in-stock product, this step is skipped and that product is added automatically.
   • Out-of-stock products are hidden from the picker, so you can only issue something you actually have.
   • Optionally add a Note saying why it's free (e.g., "plinko — big win").
4. The product is added to the cart as a fully comped ($0) line at the size the admin configured (e.g., 7g of flower, or 5 prerolls), and a confirmation message appears.
5. Continue ringing in any other items and complete the sale normally.

The comped reward line carries no charge — the system applies a 100% discount so the line totals $0 regardless of the product's normal price (including tier-priced flower). Every issued reward is logged for managers under Admin > Promo Games > Reward Activity.

If the reward has a daily limit and it has been reached, the reward can't be issued. Removing a reward line from the cart gives its spot back.

More detail: troubleshooting

Troubleshooting

Problem	Solution
Game does not play after a sale	Check that the game is active, the sale meets the minimum spend, and the game is within its schedule. Games never play on delivery or shipping orders. Verify that promo games are enabled for your store.
Customer did not see the game	The game plays on the register screen and the customer display. Make sure the customer display is connected and facing the customer.
Reward code was not created	Check the win history in the admin panel. The code may have been created but not displayed due to a display issue.
Customer wants to redeem a code	Discount codes (and free product codes, if the prize wasn't handed over at the time) are redeemed on future purchases. Store credit and loyalty points are applied immediately at the time of the win.
Entering or scanning a code does nothing	The prize may have been cancelled because the sale that won it was voided. Cancelled prizes can't be redeemed.
No Reward button appears	The Reward button only shows when Promo Games is enabled and at least one active manual reward exists. Ask an admin to create or activate one under Admin > Promo Games > Manual Rewards.
A product is missing from the reward picker	Out-of-stock products are hidden. Confirm the product has stock and is in the reward's pool.

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What's Next?

• Promo Games Admin — Setting up and configuring promo games and manual rewards.
• Completing Payment — Standard payment flow.
• Sale Campaigns and Freebies — Other promotional features.