Returns (Admin)
info
Returns are currently managed from the POS register. Admin panel return management is coming in a future update.
Returns Overview
Brother POS supports the following return concepts.
Return Reasons
The Return model supports recording why items are being returned:
- Defective
- Damaged
- Wrong Item
- Changed Mind
- Expired
- Other
Refund Methods
Returns can be associated with different refund methods:
| Method | Description |
|---|---|
| Cash | Cash refund deducted from the current drawer session. |
| Debit | Card refund recorded in Brother POS (actual refund processed separately on the terminal). |
| Store Credit | Credit added to the customer's account for future purchases. |
| Exchange | Returned items are exchanged for different products. Refund amount may differ from the return total for partial exchanges. |
Restocking
The Return model tracks whether returned items should be added back to inventory. This allows handling of cases where restocking is not appropriate (damaged items, compliance-regulated products, etc.).
Processing Returns
Returns are processed at the POS register. If you need assistance with a return that cannot be handled at the register, contact Brother POS support.
Return Impact on Reports
When returns are recorded in the system, they affect financial reports:
- Sales Reports -- Returns are subtracted from gross sales to calculate net sales.
- Cash Sessions -- Cash refunds appear as a deduction in the cash drawer session.
- Tax Reports -- Tax on returned items is reversed and reflected in tax totals.
- Customer Analytics -- Return amounts are tracked per customer.
What's Next?
- Order Management -- Browse and manage all sales orders.
- Online Orders -- Manage WooCommerce orders synced to your admin panel.
- Cash Drawer Sessions -- Understand how returns affect cash sessions.
- Sales Reports -- See how returns impact your sales numbers.