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Online Orders

Admin Manager

If your store has a WooCommerce online store connected, online orders are automatically synced to Brother POS. The Online Orders section gives you a unified view of all incoming web orders alongside your in-store sales, so you can manage fulfillment from one place.

Orders List

Prerequisites​

Before online orders appear in Brother POS, you must have:

  • A WooCommerce store connected and synced. See WooCommerce Setup.
  • Order sync enabled in your WooCommerce integration settings.
  • Products synced between Brother POS and WooCommerce so that line items match correctly.
Not using WooCommerce?

If your store does not have a WooCommerce integration, the Online Orders section will not appear in your admin panel. This page only applies to stores with an active WooCommerce connection.

Accessing WooCommerce Orders​

WooCommerce orders appear in the same unified order list alongside regular sales. They are identified by a WooCommerce badge in the Type column.

  1. Log in to the Admin Panel.
  2. Click Orders in the top navigation bar.
  3. WooCommerce orders are displayed alongside regular sales in the same table, using the same columns (Order #, Type, Fulfillment, Date/Time, Customer, Items, Total, Payment, Status, Actions).

Fulfillment Statuses​

WooCommerce orders display the following fulfillment statuses:

StatusMeaning
PendingOrder received, awaiting fulfillment.
CompletedOrder has been fulfilled.
VoidedOrder was cancelled.

Viewing WooCommerce Order Details​

WooCommerce order details can be viewed by clicking View on any WooCommerce order. The detail page shows order information, line items, and customer details but is read-only -- there are no status update or processing controls in the Brother POS admin panel. Order status management should be done through the WooCommerce admin.

Order Details View​

The WooCommerce order detail page shows:

Customer Information​

  • Name, email, and phone number
  • Billing and shipping address information
  • Customer account link (if the customer exists in Brother POS)

Line Items​

A table showing every product in the order with quantities, unit prices, and line totals.

Payment Information​

Shows the payment method and payment status from WooCommerce. Payment processing happens on the WooCommerce side -- Brother POS records the payment information but does not process online payments directly.

Syncing Behavior​

Automatic Sync​

WooCommerce orders sync to Brother POS automatically. The sync job runs periodically in the background. New orders typically appear within a few minutes of being placed.

What Syncs​

DataDirectionNotes
New ordersWooCommerce to Brother POSAutomatic
Customer notesWooCommerce to Brother POSCustomer notes from WooCommerce are included
Status and fulfillment management

Order status management is handled through the WooCommerce admin. The Brother POS admin panel displays WooCommerce orders as read-only -- there are no status update or fulfillment controls in Brother POS for WooCommerce orders.

Manual Sync​

If an order is not appearing or seems out of date:

  1. Go to Admin > Integrations > WooCommerce.
  2. Click Sync Orders Now to trigger an immediate sync.
  3. Check the sync log for any errors.
Check the WooCommerce Health Monitor

If orders are consistently failing to sync, visit the WooCommerce Health Monitor to diagnose connection issues.

Inventory Impact​

Online orders affect your Brother POS inventory when they sync. Inventory is deducted as part of the order sync process.

Common Workflows​

Investigating a missing online order​

  1. Check the WooCommerce admin to confirm the order exists there.
  2. In Brother POS, go to Admin > Integrations > WooCommerce and check the sync log.
  3. If the order is missing from the log, click Sync Orders Now.
  4. If the sync fails, check the WooCommerce Health Monitor for connection issues.

Troubleshooting​

ProblemSolution
Online orders not appearingVerify WooCommerce integration is connected and order sync is enabled. Try a manual sync.
Order shows wrong productProduct mapping may be incorrect. Check that the WooCommerce product is properly linked to the Brother POS product.
Status not updating on WooCommerceCheck the WooCommerce Health Monitor for API errors. The WooCommerce REST API must be accessible.
Inventory not deducting for online ordersVerify that the products in the online order are matched to Brother POS catalog products with inventory tracking enabled.
Customer not found in Brother POSOnline customers are created automatically during sync. If missing, the sync may have encountered an error -- check the sync log.

What's Next?​