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Store Credits

Cashier Manager Admin

Store credits allow customers to apply a pre-loaded balance toward their purchases. Credits are typically issued as refunds from returns, loyalty reward redemptions, promo game wins, or manual adjustments by a manager. At the POS register, you can view a customer's available credit and apply it during checkout.

How Store Credits Work​

Each customer has a single aggregate store credit balance -- the combined total of all their active credits. When a customer pays with store credit, the system automatically deducts from this balance. Individual credit records are tracked behind the scenes for auditing, but at the register you only see and work with the total balance.

Store credits are store-specific

Store credits are tied to the store where they were issued. In a multi-store environment, a credit issued at one location cannot be redeemed at another.

Viewing a Customer's Store Credit Balance​

Before Checkout​

  1. Attach the customer to the sale using any lookup method (see Customer Lookup).
  2. Once attached, the customer's total available credit is displayed in the cart area alongside their name and loyalty information.
  3. To see recent credit activity, tap the customer's name to open the customer details panel. Recent credit transactions are listed with amounts and dates.

Applying Store Credit to a Sale​

Step-by-Step​

  1. Build the cart with the products the customer wants to purchase.
  2. Attach the customer to the sale. A customer must be attached before store credit can be used.
  3. Proceed to payment. On the payment screen, you will see a "STORE CREDIT" button alongside the other payment method buttons (Cash, Debit, etc.).
Store Credit must be enabled

The STORE CREDIT button only appears when the payment type is enabled in your store settings. An admin must enable it at Settings > Edit Settings > Operations tab, under Payment Types > Enable Store Credit Payments. See Operations Settings for details.

  1. Tap "STORE CREDIT" as the payment method.
  2. The Store Credit Payment modal opens and shows:
    • The customer's total available balance
    • The amount to apply -- automatically calculated as the lesser of the customer's balance or the sale total
    • Recent credit transactions for reference
  3. Tap Complete Sale. The sale is created and the credit balance is deducted automatically.
Customer required

A customer must be attached to the sale to use store credit. The store credit button is disabled if no customer is attached.

Full Payment with Store Credit​

If the customer's available credit covers the entire sale total:

  • The full sale amount is deducted from the store credit balance.
  • The remaining credit balance (if any) stays on the customer's account for future use.
  • No additional payment method is needed.

Example: Sale total is $25.00. Customer has $40.00 in store credit. After the sale, $15.00 remains on their balance.

Partial Payment with Store Credit​

If the customer's credit does not cover the full sale, or if they want to save some credit for later:

  • Apply the store credit for part of the sale.
  • Pay the remaining balance with another payment method (cash, card, debit, etc.).
  • This is handled as a split payment -- see Split Payments for more details.

Example: Sale total is $50.00. Customer has $20.00 in store credit. Apply the $20.00 credit, then collect $30.00 via cash or card.

Store Credit in Split Payments​

Store credit is available as a payment method in split payments. When selected:

  • The amount auto-fills with the lesser of the customer's balance or the remaining split balance.
  • You can adjust the amount if the customer wants to use only part of their credit.
  • The remaining sale balance can be covered with cash, debit, e-transfer, or other methods.

See Split Payments for the full split payment workflow.

Store Credits from Returns​

The most common way store credits are created is through returns. When a manager processes a return and selects "Store Credit" as the refund method:

  1. A new store credit is created for the return amount.
  2. The credit is linked to the customer and the return record.
  3. The credit is immediately available for use on the customer's next purchase.

See Returns for details on how returns work at the POS.

Return credits are immediate

Store credits issued from returns are available instantly. The customer can use them on their very next transaction -- even immediately after the return is processed.

Expired and Voided Credits​

Expired Credits​

If a store credit has an expiration date and that date has passed:

  • The credit is not included in the customer's available balance.
  • The customer cannot use it for payment.

If a customer asks about an expired credit, you can see it in their credit history in the admin panel (it will show a status of "Expired"). Managers or admins can issue a replacement credit if appropriate.

Voided Credits​

A manager or admin can void a store credit from the admin panel. Voided credits:

  • Cannot be used for payment.
  • Show a status of "Voided" in the credit history.
  • Include a reason for the void (logged for audit purposes).

What the Receipt Shows​

When store credit is applied to a sale, the receipt includes:

  • Payment method: Store Credit with the amount applied
  • If it was a split payment, all payment methods are listed with their respective amounts

The remaining credit balance is not printed on the receipt. If the customer asks, you can look it up by opening their customer details panel.

Common Scenarios​

Customer Wants to Check Their Credit Balance​

  1. Search for the customer in the customer panel (no sale needed).
  2. Tap their name to view details.
  3. The total available store credit balance is displayed.

Credit Balance Is Less Than Expected​

Check the customer's credit history in the admin panel. Common reasons for a lower balance:

  • Part of the credit was used on a previous purchase.
  • A credit expired.
  • A credit was voided by a manager.

Customer Wants to Apply Credit to an Already-Completed Sale​

Store credits can only be applied during checkout, before the sale is completed. If a customer forgot to mention their credit, you would need to void the original sale and re-ring it with the credit applied.

Voiding and re-ringing requires a manager

If a sale needs to be voided and re-done to apply store credit, a manager or admin must authorize the void. Cashiers cannot void completed sales.

Troubleshooting​

ProblemSolution
"STORE CREDIT" button not showingConfirm that store credit payments are enabled in Settings > Edit Settings > Operations tab, under Payment Types. Also ensure items are in the cart.
Button is grayed outA customer must be attached to the sale. Attach the customer first.
Credit balance is $0 but customer insists they have creditSearch for the customer in the admin panel and review their full credit history. The credit may be expired, voided, or already used.
Cannot apply more credit than the sale totalThis is by design. Store credit can only be applied up to the sale total. Excess credit remains on the customer's account.
Sale failed after applying store creditIf a sale fails mid-transaction after credit was applied, the credit deduction is rolled back. The balance is restored to its previous amount.
Customer has credit at another store locationStore credits are store-specific and cannot be transferred between locations. The customer must use their credit at the store that issued it.

What's Next?​