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General FAQ

Owner Admin Manager Cashier

Use this page to find quick answers about what Brother POS is, what hardware it needs, and how your data is kept safe.

Quick fixes​

  • Which browser should I use? — An up-to-date Google Chrome or Microsoft Edge.
  • The internet went down — Keep selling. Sales are saved on the register and sent when the connection comes back. See Offline Mode.
  • Will my barcode scanner work? — If a scan shows up as typed text in Notepad, it works with Brother POS. Just plug it in.
  • Can I take cards without an integration? — Yes. Charge the card on your terminal, then tap CARD at the register to record it.
  • Need help from a person? — In the admin panel, click your name in the top-right corner and choose Get Support. On the register, tap the gear icon, then Get Support.

Tap any question below to see the full answer.

System & Platform​

What is Brother POS?

Brother POS is a cloud-hosted point-of-sale system for cannabis dispensaries and other retail stores. It includes a touch-friendly POS register for cashiers, an admin panel for managers and administrators, and integrations with platforms like WooCommerce. See System Overview for a complete introduction.

Is Brother POS cloud-based or installed locally?

Brother POS is cloud-hosted. Each store gets its own web address (for example yourstore.brotherpos.ca), and your data is stored in the cloud. The admin panel and the POS register both run in a web browser. The register is also available as an iPad and Android app, and a small Printer Bridge program is installed on computers that print from a browser.

What browsers are supported?

Use an up-to-date version of Google Chrome or Microsoft Edge for the best experience. Some features rely on browser abilities that not every browser has — for example, connecting a USB scale directly to the browser needs Chrome or Edge on a computer. Internet Explorer is not supported.

Can I use Brother POS on a tablet or phone?

Yes. The POS register works on tablets and phones.

  • iPad and Android app — the Brother POS app gives the best hardware support on tablets. For example, it can print directly to supported printers and use the camera to scan barcodes.
  • In the browser — you can also open the POS in a mobile browser and install it to the home screen for a full-screen, app-like experience. See Installing as a PWA.

The admin panel also works on tablets and phones.

Does Brother POS work offline?

Yes. When the internet drops, the register keeps selling. Sales are saved on the device and sent to the server automatically when the connection comes back. You are not limited to cash: all payment types recorded at the register can be saved offline. Integrated card terminals (where Brother POS sends the amount to the terminal) need an internet connection. See Offline Mode for details.

Is Brother POS only for cannabis dispensaries?

No. Brother POS includes cannabis-specific features (THC/CBD, strain types, compliance reporting, daily purchase limits, quality tier pricing), but they are optional and can be switched off. With cannabis features off, Brother POS works as a general retail POS.

Hardware​

What hardware do I need?

At minimum, you need a device with a modern web browser (computer, tablet, or phone). A typical full register setup includes:

HardwarePurpose
Computer, touchscreen or tabletRuns the POS register
Receipt printerPrints receipts
Barcode scannerScans product barcodes
Cash drawerHolds cash; plugs into the receipt printer
Label printerPrints product labels
ScaleWeighs products

See System Overview for more on supported hardware.

Which receipt printers are supported?

Brother POS works with standard thermal receipt printers. The recommended model is the Epson TM-m30II. See Receipt Printers for setup instructions.

How does the POS communicate with my printer?

It depends on how you run the register:

  • In a browser on a computer, all printing goes through the Printer Bridge, a small program that runs on a Windows or Linux computer and passes print jobs to your receipt, label and kitchen printers.
  • In the iPad or Android app, the app prints directly to supported printers.

See Printer Bridge for setup details.

Do I need a special barcode scanner?

No. A USB barcode scanner that works like a keyboard (the default mode for most scanners) will work. Plug it in and scan — if the scan shows up as typed text in a text app like Notepad, it will work with Brother POS.

Multi-Store & Accounts​

Can I manage multiple stores with Brother POS?

Yes. Each store gets its own address and its own separate data. Store owners with more than one store can use the Owner Dashboard to see their stores together, and stock transfers between stores are supported. See Owner Dashboard for details.

Can multiple cashiers use the same register?

Yes. Cash drawer sessions belong to the register, not the person. Once someone opens the drawer on a register (clerks can do this by default), any cashier can sign in with their PIN and sell on that register during the session. Each sale records which cashier processed it. See Opening & Closing Cash Drawers.

Data & Security​

Is my data secure?

Brother POS uses several layers of protection:

  • Store separation — every store's records are kept separate from every other store's.
  • Encrypted connections — your store's address uses a secure (HTTPS) connection.
  • Protected passwords and PINs — passwords and PINs are not stored as plain text.
  • Role-based access — permissions can be set per role for your store.
  • Audit trail — changes to key records are tracked with who made them and when.
  • Encrypted wholesale messages — B2B wholesale communication between stores is end-to-end encrypted.
Can other stores see my data?

No. Your data belongs to your store and other stores cannot see it, even though all stores run on the same cloud service.

Can I export my data?

Yes. Some of the places you can export from:

  • Products — the Export section of More Actions on the Products page (product catalog and an inventory CSV).
  • Customers — More Actions → Export CSV on the Customers page.
  • Staff, time clock and expenses — More Actions → Export CSV on the Staff Members and Time Tracking pages, and Export CSV on the Business Expenses page.
  • Sales — the Sales report offers CSV and spreadsheet downloads, plus a printable PDF.
  • Compliance — compliance reports for regulators are available in the admin panel.

Integrations​

What integrations are available?

Brother POS integrates with, among others:

  • WooCommerce — product sync, order sync, inventory updates and freebie campaign sync.
  • Square — catalog, order and payment sync, and Square Terminal checkout.
  • Card terminals — integrated card payments from the register.
  • B2B Wholesale — encrypted distributor-retailer ordering and invoicing (when switched on for your store).

See the Integrations FAQ and the WooCommerce setup guide.

Do I need an integration to accept card payments?

No. You can charge the card on a standalone terminal and record it in Brother POS with the CARD button. If your store has an integrated card terminal connected, that terminal's button replaces CARD, and Brother POS sends the amount to the terminal for you.

Getting Help​

How do I contact support?

You can submit a support ticket from inside Brother POS:

  • In the admin panel, click your name in the top-right corner and select Get Support.
  • On the POS register, tap the gear icon in the header and tap Get Support under Quick Actions.

Describe the problem and include any error messages. See Submitting Support Tickets.

Where can I learn more about a specific feature?

Use the search bar at the top of this knowledge base. The documentation is organized into sections: